Benefits Manager

Location: Toronto, Ontario, Canada

Why you’ll love working here

high-performance, people-focused culture

our commitment that equity, diversity, and inclusion are fundamental to our work environment and business success, which helps employees feel valued and empowered to be their authentic selves

learning and development initiatives, including workshops, Speaker Series events and access to LinkedIn Learning, that support employees’ career growth

membership in HOOPP’s world class defined benefit pension plan, which can serve as an important part of your retirement security

competitive, 100% company-paid extended health and dental benefits for permanent employees, including coverage supporting our team's diversity and mental health (e.g., gender affirmation, fertility and drug treatment, psychological support benefits of $2,500 per year, parental leave top-up, and a health spending account).

optional post-retirement health and dental benefits subsidized at 50%

yoga classes, meditation workshops, nutritional consultations, and wellness seminars

the opportunity to make a difference and help take care of those who care for us, by providing a financially secure retirement for Ontario healthcare workers

Job Summary

Reporting to the Associate Director, Benefits, the Benefits Manager is responsible for the design, implementation, and delivery of HOOPP’s wellness program, as well as disability management and workplace accommodation cases. The role also supports the Associate Director in the ongoing design, implementation, and evaluation of HOOPP’s benefits program, ensuring a seamless employee experience and alignment with HOOPP’s Total Rewards philosophy.

Using data-driven insights, the Manager continuously evolves HOOPP’s market-competitive and inclusive programs that differentiate HOOPP as an employer of choice. The role ensures effective program administration, service excellence, and compliance, while partnering across HR and with external vendors to deliver an exceptional employee experience.

Anchored in HOOPP’s values of Accountability, Compassion, and Trust, the Manager demonstrates these principles through collaborative partnerships, empathetic support of employees, and proactive leadership across wellness, disability management, and workplace accommodation programs.

What You Will Do

Wellness Program

Drive the design and delivery of HOOPP's holistic wellness strategy, working closely with the Associate Director to promote employee wellbeing, psychological safety, and alignment with HOOPP's equity, diversity and inclusion (EDI) objectives.

Conduct data-driven program reviews to assess effectiveness, competitiveness, and cost efficiency.

Identify and implement opportunities to enhance the wellness program, service delivery, and employee experience, informed by industry trends and emerging best practices.Enhance HOOPP’s reputation as an employer of choice by fostering external partnerships, participating in industry networks, and pursuing opportunities for external recognition.

Manage and evaluate relationships with third-party vendors, ensuring service quality, cost-effectiveness, and positive employee experience.

Partner with Communications to deliver clear, engaging internal and external program communications.

Analyze benefits data to identify employee health trends and shape evidence-based programs.

Disability, Accommodation, and Leave Management

Manage disability claims in close partnership with the Associate Director to ensure consistent, fair, and effective case management, while maintaining confidentiality, compliance, and compassionate employee experience. Collaborate with HRBPs, leaders, Employee Relations, and third-party vendors to navigate complex cases, foster alignment, gain stakeholder support and achieve successful disability outcomes

Manage medical accommodation requests alongside the team; partner with HOOPP’s corporate physician to develop and implement plans, engaging leaders and employees to ensure support and success of the accommodation plan. Work closely with third-party vendors in managing requests, as required.

Provide guidance and advisory support to HR Business Partners and people leaders on disability and accommodation practices.

Review data and trends to inform continuous program improvement.

Benefits Program

• Partner with the Associate Director, Benefits, to design, renew, and evaluate HOOPP’s Canadian and UK benefits programs, ensuring alignment with the Total Rewards strategy and market competitiveness.
• Provide analytical and operational support during annual renewals, vendor reviews, and budget planning processes.
• Collaborate with the Associate Director to assess benefits utilization, monitor vendor performance, and identify opportunities for improvement.
• Support the coordination and delivery of benefits communications to ensure clarity and consistency.
• Stay current with best practices and actively participate in external professional networks.
• Collaboration and Culture
• Champion a positive, engaged, and high-performing work environment that promotes collaboration, innovation and shared accountability
• Communicate goals clearly, share knowledge and accountability, and uphold high professional standards.
• Promote a service-oriented mindset in all stakeholder interactions.
• Champion continuous improvement in processes, systems, and employee experience.
• Collaborate across HR and the broader organization to ensure integrated delivery of benefits, wellness, and leave programs.
• Provide mentorship, guidance, and subject matter expertise to the Senior Specialist, Benefits, as needed.
• Leverage data insights to develop and maintain an evidence-based benefits program.

What You Bring

University degree and/or college diploma, or an equivalent combination of education and experience.

Certified Employee Benefits Specialist (CEBS) designation is an asset.

5-7 years of progressive experience in wellness and benefits, including program design, implementation, and management informed by data insights

5-7 years of direct experience managing disability and medical accommodation cases in a complex organizational environment.

Proven ability to handle sensitive information with confidentiality and professionalism.

Exceptional communication, collaboration, and relationship-building skills, with the ability to influence and partner effectively across all levels of the organization. Demonstrates a strong commitment to teamwork and actively contributes as an engaged, trusted, and integrated member of both the Benefits team and broader HR function.

Demonstrated ability to take initiative and work independently with minimal supervision.

Strong analytical, planning, and proactive problem-solving abilities with a focus on delivering results.

Relationship-focused, with a track record of providing thoughtful advisory support.

Global benefits and wellness exposure is an asset.

The expected annual base salary range for this role is: $86,000 - $131,000 CAD

The actual base salary offered to the successful candidate may vary based on multiple factors including, but not limited to, individual's expertise and level of experience applicable to the role they are being offered.

This role is eligible to participate in discretionary incentive plan(s), subject to the terms and conditions of the applicable incentive plan text.

This job is for an existing vacancy.

HOOPP may use artificial intelligence tools to assist in screening, assessing and selecting applicants for this position. These tools support our recruitment process but do not replace human judgment and decision-making.