Sr. Product Manager, Patient Intake

SSENTIAL FUNCTIONS

• Own and maintain the Patient Intake product roadmap, aligning priorities with clinical, operational, and business stakeholders
• Lead product discovery activities including stakeholder interviews, user research synthesis, and competitive analysis to inform roadmap decisions
• Define and manage product requirements, user stories, and acceptance criteria in collaboration with engineering and UX teams
• Facilitate cross-functional discovery and planning sessions to align product direction with business goals and technical constraints
• Support the shift from project-based delivery to product-centric, outcome-focused methodology within the patient intake suite of products
• Partner with clinical and administrative leadership to ensure patient intake products support care delivery workflows and patient experience goals
• Collaborate with engineering teams in Agile sprint cycles to prioritize the backlog, unblock delivery, and ensure high-quality releases
• Define and track key product metrics (KPIs) to measure feature success, user adoption, and platform health
• Present product strategy, roadmap updates, and recommendations to senior leadership and clinical stakeholders
• Support integration planning and go-live readiness for new patient intake product features and partner system connections
• Identify usability gaps and product optimization opportunities by synthesizing user feedback, support data, and platform analytics
• Ensure product decisions account for healthcare regulatory requirements, data privacy standards (HIPAA), and clinical workflow integrity.

EDUCATION & CERTIFICATIONS

Bachelor’s degree in Business, Healthcare Administration, Information Systems, or related field.

Certified Scrum Product Owner (CSPO), SAFe Product Owner/Product Manager, or equivalent Agile certification preferred.

EXPERIENCE

• 7+ years of product management experience, with at least 3 years in a healthcare setting (provider, payor, or digital health)
• Proven experience owning a product roadmap end-to-end, from discovery through delivery and iteration
• Background in healthcare technology, including familiarity with EHR/EMR systems, payer integrations, or care management platforms

KNOWLEDGE

• Deep understanding of product management methodologies and frameworks (Agile, Lean, Jobs-to-be-Done, etc.)
• Strong grasp of the healthcare technology landscape including provider and payor systems, care delivery models, and value-based care concepts
• Understanding of HIPAA, data privacy requirements, and compliance considerations relevant to digital health products
• Familiarity with UX principles and ability to partner effectively with design teams on user-centered product development

SKILLS & ABILITIES

• Strong product thinking with ability to balance user needs, business objectives, and technical feasibility
• Excellent communication and presentation skills with ability to translate complex product decisions into clear narratives for clinical, operational, and executive audiences
• Ability to facilitate discovery workshops, roadmap reviews, and sprint ceremonies with cross-functional teams
• Ability to work through ambiguity and make informed product decisions with incomplete information
• Strong organizational skills with capacity to manage multiple workstreams simultaneously without sacrificing quality
• Adaptability to leverage AI-assisted product workflows and emerging tools for increased efficiency
• Demonstrated bias toward action with entrepreneurial spirit and continuous improvement mindset
• Ability to give and receive constructive feedback in a collaborative team environment
• Capacity to think systemically and design solutions that scale across products and platforms
• Proficiency with product management tools (e.g., JIRA, Confluence, ZenHub, or equivalent)
• Ability to synthesize qualitative and quantitative data to drive informed product decisions
• Demonstrated ability to build trust and credibility with clinical, technical, and executive stakeholders
• Commitment to continuous learning and staying current on healthcare technology trends and product management best practices

ENVIRONMENTAL WORKING CONDITIONS

• Standard office environment
• Regular virtual meetings and collaboration sessions via video conferencing platforms
• Occasional evening or weekend availability may be required for project deadlines or cross-timezone collaboration

PHYSICAL/MENTAL DEMANDS

• Ability to sit for extended periods while working on a computer
• Extensive use of computers, keyboards, and video conferencing tools
• Mental focus and concentration for complex problem-solving and strategic thinking
• Ability to manage stress and maintain composure when working under tight deadlines or shifting priorities
• Strong attention to detail while maintaining awareness of broader product and organizational goals
• Capacity to synthesize large amounts of information and distill into clear, actionable priorities

ORGANIZATIONAL REQUIREMENTS

• HOPCo Mission, Vision and Values must be acknowledged and adhered to
• Participate in ongoing professional development and training as required by the organization
• Maintain confidentiality of proprietary information, client data, and strategic initiatives
• Adhere to company policies, procedures, and code of conduct
• This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.