Head of Custody NFR

If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 58 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team as Head of Custody NFR.

Opportunity

This is a senior leadership role within Markets and Securities Services Operations, accountable for the Non-Financial Risk (NFR) capability supporting Custody, Clearing & Settlements and Asset Services Operations globally.

The role will set the direction for risk management and the control environment across a large and diverse operational footprint. You will work closely with Operations leadership, the Securities Services business, the wider MSS NFR team, second-line Risk and Internal Audit to identify emerging risks, strengthen controls and deliver sustainable remediation.

You will need to combine a strong understanding of Securities Services—ideally custody, clearing, settlements, asset servicing or a closely related area—with practical Operations experience and deep Non-Financial Risk expertise. This is a business-facing first-line role requiring sound judgement, constructive challenge and the ability to translate risk into clear operational action.

Based in Manila, the role will operate across global time zones and may require occasional travel.

Role Context

• This role offers the opportunity to shape how a major global Securities Services operation identifies, manages and reduces non-financial risk.
• You will help protect clients, markets and HSBC by improving control effectiveness, reducing recurring issues and ensuring that risk is considered in day-to-day operations and strategic change.
• The role combines global scope, senior stakeholder exposure and the opportunity to deliver visible and lasting improvements across custody and asset servicing operations.

What you’ll do

• Lead the global NFR strategy and operating model for Custody, Clearing & Settlements and Asset Services Operations.
• Own and continuously improve the operational control environment, including control design, execution quality, evidence standards and assurance readiness.
• Ensure risks are identified, assessed, escalated and managed within appetite through effective risk and control assessments and governance.
• Provide forward-looking insight on emerging risks, incidents, control performance and thematic trends.
• Lead the end-to-end management of audit, regulatory, assurance and control issues, including root-cause analysis, remediation and validation.
• Strengthen operational resilience, business continuity and recovery capabilities across critical services and processes.
• Build high-quality NFR management information, including meaningful Key Performance Indicators (KPIs), Key Risk Indicators (KRIs) and early-warning indicators that drive action.
• Embed NFR into strategic change, technology, location and third-party decisions so that effective controls are designed in from the outset.
• Act as the principal interface between the supported Operations teams, second-line Risk and Internal Audit.
• Influence senior stakeholders through MSS and Securities Services governance forums, providing clear challenge and recommendations.
• Lead, coach and develop a globally distributed NFR team, building strong capability, accountability and succession.

What you will need to succeed in the role

Strong knowledge of Securities Services, ideally custody, clearing and settlement, asset servicing or a closely related operational area.

Significant experience within Operations and a practical understanding of front-to-back operational processes, dependencies and client impacts.

Deep experience in first-line Non-Financial Risk, Operational Risk or Controls within a large financial institution.

Strong knowledge of risk and control frameworks, risk and control assessments, issue management, operational resilience and assurance practices.

A track record of strengthening control environments and delivering sustainable remediation across complex, multi-location operations.

Experience working effectively with second-line Risk, Internal Audit and, where relevant, regulators.

The ability to identify emerging risks and translate complex issues into clear decisions, priorities and measurable actions.

Strong senior stakeholder management, influencing and constructive-challenge skills.

Proven leadership of teams operating across locations and time zones, including coaching, performance management and talent development.

The judgement and commercial awareness to balance risk reduction, client outcomes, operational effectiveness and cost.

You’ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

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