Product Owner - ERM

Job Title: Product Owner – ERM

The Product Owner turns business vision into customer value by acting as the voice of the customer and the primary point of contact for demand for the team. The role manages and prioritises a transparent product backlog, translates user and business needs into actionable items, and assures clear linkage through the golden thread from strategy to delivery. Working closely with business users, Product and Technology leads, Architects and the Agile Team, the Product Owner enables the realisation of agreed OKRs and delivers compliant, secure and scalable outcomes.

The role also provides delivery assurance, supports product roadmap development and balances new change with operational resilience and institutional risk considerations.

In this role, you will

• Define, communicate and cascade the product vision, value proposition, OKRs and roadmap across the end-to-end team so everyone remains aligned on what is to be built and why.
• Own the backlog end-to-end by managing intake and demand, expressing backlog items with acceptance criteria, prioritising demand and keeping the backlog visible, transparent and clear.
• Translate customer and business needs into clear, actionable user stories and acceptance criteria, including decisions on what not to build where value is not evidenced.
• Build, refine and maintain a rolling wave product roadmap aligned to wider Value Stream and SVS goals, the Future State Architecture and re-use of existing assets where possible.
• Work with the Agile Team to evaluate solution options through prototyping, user research and early, continuous feedback on incremental releases.
• Make trade-off decisions based on value, risk and dependencies, including balancing short-term and long-term priorities, operational resilience and change.
• Accept or reject release-ready and released solutions against the Definition of Done and agreed acceptance criteria, and sign off product releases on behalf of users where required.
• Align and actively manage stakeholders across Business and Technology, resolve conflicting priorities and maintain clear communication with users and key stakeholders.
• Provide delivery assurance by inspecting outcomes, evaluating progress, supporting Agile ceremonies, PI and QPI events, and protecting team focus on prioritised work items.
• Ensure compliance, risk management and operational resilience are addressed within product scope, while supporting Agile, SAFe, CoE and Community of Practice best practices.

To be successful you will

• Strong product management capability, with strategic thinking and a clear orientation towards value creation and delivery outcomes.
• Agile and SAFe acumen, including backlog ownership, prioritisation, delivery assurance and decision-making under uncertainty.
• Ability to identify and understand customer and business needs, and translate them into actionable backlog items, user stories and acceptance criteria.
• Strong stakeholder management, influencing, negotiation and conflict resolution across Business and Technology.
• Clear communication and collaboration skills, including the ability to align stakeholders to the product vision, roadmap and OKRs.
• Awareness of compliance, institutional risk, operational resilience and quality requirements within product scope.

Desirable (nice to have)

• Critical thinking, analytical problem-solving and data management literacy.
• Technology services awareness and the ability to work closely with Architects in keeping with the Future State Architecture and re-use of assets where possible.
• Experience of building and maintaining rolling wave product roadmaps and supporting PI or QPI planning events.
• Leadership without line management, including a coaching mindset and the ability to help enable high-performing, self-managed teams.
• Continuous improvement mindset and willingness to participate in relevant Centres of Excellence and Communities of Practice.

Additional Notes

This role owns backlog, prioritisation and value decisions within product scope, but does not carry direct line management responsibility, technical implementation decisions, budget ownership or enterprise-wide strategy setting.

The Product Owner is expected to maintain a robust single intake management process, preserve the golden thread from strategy to delivery, meet the Definition of Ready and Definition of Done, and make consistent use of the tooling spine.

Good practice includes maintaining a transparent, well-groomed backlog, engaging stakeholders early and often, using data and feedback to inform decisions, prioritising based on value and risk, and ensuring compliance and security are built in rather than bolted on.

Common pitfalls include acting as a mini project manager instead of a value owner, dictating technical solutions, allowing the backlog to become stale or unprioritised, overpromising or providing poor communication.

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