Sr. Manager, Domain Design

Location: Chicago, IL

A path for every ambition.

At HUB, we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who count on us, and equally for the people who make that possible every day.

We’re creative thinkers and determined doers, guided by values that show up in how we work together: with empathy, adaptability, accountability and a genuine commitment to one another’s success. We foster bold ideas, celebrate curiosity and share what we know. Because when people grow, the work they do grows with them.

Our purpose is deeply human: to help people navigate the world on their terms, at their speed, toward their future. We hold that same commitment to the people building careers here.

Whether you’re starting out or leveling up, you’ll find the resources to evolve, the support to take on more and a team ready to back you at every stage.

Your ambition has a home here.

ABOUT US

At HUB International, we are a team of entrepreneurs. We believe in protecting and supporting the aspirations of individuals, families, and businesses. We help our clients evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees to learn, grow, and make a difference. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence.

HUB is a global insurance and employee benefits broker, providing a boundaryless array of business insurance, employee benefits, risk services, personal insurance, retirement, and private wealth management products and services. With over $5 billion in revenue and almost 20,000 employees in 600 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions

Sr. Manager Domain Design. Establish a business/technology operations assessment capability, leading discovery and analysis of operational processes within specific business domains to inform investment decisions. Output directly contributes to development of investment theses, future-state roadmaps, and business strategy execution.

Summary

The Sr. Manager Domain Design will develop a business model assessment competency within the Technology Strategy Planning team. The ongoing objective will be to assess the health and effectiveness of operational processes across HUB International’s business domains, starting with Retirement & Wealth Advisory Services. Reporting to the VP of Technology, Strategy Planning, this role leads discovery and analysis for potential technology-enabled transformation initiatives, collaborating with business and IT colleagues to understand current operations and synthesize findings into actionable deliverables.

The manager contributes to investment theses and future state technology roadmaps and coordinates closely with the Sr. Manager of Technology Strategy Planning on strategic roadmap development and growth acceleration framework.

Key Responsibilities

• Through continual interaction with the business, identify and understand business and operations models and how they should contribute to achieving strategic goals.
• Evaluate business capabilities in terms of maturity, effectiveness, and scalability compared to industry best practice and relevance to achieving strategic goals.
• Document business processes using Visio or similar tools to identify capability deficiencies or opportunity areas that may benefit from technology investment.
• Develop comprehensive understanding of technology system landscape which supports business operations; maintain application inventories.
• With support from Domain Architect, assess HUB software tools for how well they support/enable business capabilities.
• Produce capability heat maps and similar deliverables that will help guide technology investment priorities and serve as input to investment theses.
• With support from Domain Architect, build knowledge of competitive landscape, trends, and emerging technologies in financial services, identifying opportunities for innovation and optimization.
• Collaborate closely with architects and technical teams to build technology investment plans that enable business agility and adaptability.
• Contribute to, and lead, investment thesis development based on understanding of business strategy, capability needs, and technology / architecture.
• Articulate connections between leadership vision, capabilities, and project implementation.
• Establish and continually cultivate strategic relationships with both IT colleagues as well as well as peers and executives within the lines of business.
• Work closely with operations, business development, and marketing teams to anticipate changing business needs.
• Organize business model and operational process learnings into presentations and share with senior leadership.
• Facilitate recurring discussions with stakeholders, reconciling competing visions into consensus.
• Recruit, hire, and develop talent in support of peers and potentially to build team.
• Required Qualifications and Experience
• Extensive experience with business capability analysis, and business and operational model development
• 5+ Years of business process and workflow analysis experience
• 5+ Years in enterprise/business architecture roles
• Knowledgeable in business process analysis, methodologies, and frameworks
• Business transformation experience on enterprise scale
• Demonstrated strategic business acumen, including deep understanding of business strategy, desired outcomes, and core capabilities
• People leadership and management experience
• Bachelor’s degree required; MBA or Master’s in IT or related field a plus
• Executive presence and excellent communication skills
• Able to zoom in and out; see big picture, connect dots; can also dive deep on details
• Collaborative mindset and ability to build trust
• Forward-thinking and proactive problem-solving

Preferred Qualifications

• Retirement and/or private wealth management industry experience
• Industry-specific systems knowledge (Orion, Dispatch, RPAG, Dynamics, etc.)
• Enterprise or Business Architecture

Project Management Experience

• Technology implementation support/advisory experience
• Big 4 or strategic consulting experience
• M&A integration and organizational change management experience
• Product management experience

JOIN OUR TEAM

Do you believe in the power of innovation, collaboration, and transformation? Do you thrive in a supportive and client focused work environment? Are you looking for an opportunity to help build and drive change in a rapidly growing and evolving organization? When you join HUB International, you will be part of a community of learners and doers focused on our Core Values: entrepreneurship, teamwork, integrity, accountability, and service.

The expected salary range for this position is $ 150,000 to $170,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HAS and 401(k) accounts, paid-time-off benefits such as vacation, sick, personal, floating holidays and company holidays. In addition, eligible annual bonuses, equity and commissions may be available for some positions.

What we offer you

We invest in your growth. HUB offers structured training, licensing support, and ongoing development opportunities designed to accelerate your career. Benefits and programs vary based on employment status, role, location, and applicable eligibility requirements.

Competitive pay with comprehensive health benefits, retirement savings matching, and company-paid life and disability plans

Generous paid time off, paid parental leave and a wellbeing program designed to support real work/life balance

A collaborative, high-performing culture with meaningful engagement, community impact through HUB Gives and genuine room to grow your career

The HUB difference

HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada — through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.

Equal Employment Opportunity: HUB International Limited is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Reasonable Accommodations: HUB International Limited is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you need a reasonable accommodation to access our career site, complete an application, or participate in any part of the hiring process, please contact the Recruiting Team at [email protected]. This contact information is for accommodation requests only and should not be used to inquire about the status of an application.

E-Verify: HUB International Limited participates in E-Verify. Please refer to Our Recruiting Process | Applicant Notices: E-Verify Program for additional information.