Technology Implementation Lead

Location: Louisville, KY

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The Technology Implementation Lead is responsible for the operational leadership and continuous improvement of Humana's Enterprise Device Provisioning Program and related technology operations. This role focuses on technology resource management, supplier management, provisioning operations, operational governance, reporting, forecasting, and process optimization.

The successful candidate will partner with technology teams, suppliers, procurement, finance, and business stakeholders to ensure technology assets and services are delivered efficiently while maintaining operational excellence, cost effectiveness, and service quality. This individual will leverage analytics, automation, and AI-enabled solutions to improve operational performance, streamline processes, and drive data-driven decision making.

Key Responsibilities

Technology Operations Leadership

• Lead day-to-day technology operations supporting enterprise device provisioning and related technology services.
• Ensure operational processes meet established service level agreements (SLAs) and business expectations.
• Drive operational excellence through process standardization, governance, and continuous improvement initiatives.
• Monitor operational risks and implement corrective actions as needed.

Resource Management

• Manage technology resource planning and forecasting to support business demand.
• Partner with internal stakeholders to understand operational requirements and capacity needs.
• Monitor operational performance metrics to ensure efficient resource utilization.
• Support budgeting, forecasting, and operational planning activities.

Supplier Management

• Establish and maintain effective relationships with technology suppliers and service providers.
• Monitor supplier performance against contractual obligations, SLAs, and operational goals.
• Coordinate with suppliers to resolve service issues and improve operational outcomes.
• Support supplier governance, performance reviews, and continuous improvement initiatives.

Reporting, Analytics & Operational Insights

• Develop and maintain operational dashboards, metrics, and reporting.
• Analyze operational performance, supplier performance, inventory trends, and resource utilization.
• Provide recommendations and insights to leadership to support strategic decision making.
• Identify opportunities to improve forecasting accuracy and operational efficiency.

Process Improvement & Automation

• Identify and implement opportunities for workflow automation and operational optimization.
• Leverage advanced Excel capabilities, reporting tools, automation technologies, and AI-powered solutions to improve efficiency and reduce manual effort.
• Drive continuous improvement initiatives focused on service quality, cost reduction, and operational effectiveness.

Cross-Functional Collaboration

• Partner with Technology, Procurement, Finance, HR, and business stakeholders to achieve operational objectives.
• Lead and facilitate operational initiatives across multiple teams and suppliers.
• Build strong relationships with internal and external partners to support business outcomes.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, Business Administration, or a related field.
• 2+ years of experience in Technology Operations, IT Service Delivery, Technology Program Management, IT Operations Management, or related functions.
• Experience managing supplier relationships, vendor performance, or third-party service providers.
• Experience with operational reporting, forecasting, resource planning, and performance management.
• Strong business analysis, problem-solving, and stakeholder management skills.
• Experience leading cross-functional operational initiatives.
• Advanced proficiency in Microsoft Excel for reporting, forecasting, and data analysis.
• Knowledge of Agile, Waterfall, and SDLC methodologies.

Preferred Qualifications

• Experience managing enterprise technology operations or end-user technology services.
• Experience with Power BI, Power Automate, ServiceNow, or similar platforms.
• Experience implementing process improvement and automation initiatives.
• Experience utilizing AI-powered productivity and reporting tools.
• Healthcare industry experience.
• Master's degree in business administration, Information Technology, or a related field.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$106,900 - $147,000 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements.

This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.