Director, CenterWell Technology Solution Implementation

Location: Dallas, TX

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The Director of Clinical Intelligence, Quality Engineering & Data Operations is responsible for leading the technology teams that enable population health, clinical quality, care gap management, risk identification, provider insights, and data-driven clinical decision support across CenterWell Primary Care.

This leader owns the engineering capabilities that transform operational and clinical data into actionable intelligence for providers, care teams, market leaders, and operational stakeholders. The role is accountable for the platforms, services, integrations, and operational processes that support Clinical Quality, HEDIS, suspecting, panel management, analytics enablement, and data operations.

The Director serves as a key partner to Clinical, Operations, Product, and Data & Analytics organizations, ensuring that technology accelerates quality outcomes, improves provider effectiveness, and enables scalable growth across.

Key Responsibilities

Clinical Intelligence & Population Health Platforms

Lead the engineering strategy, architecture, delivery, and operations for technologies supporting:

• Panel Management
• Clinical Quality and HEDIS programs
• Risk Adjustment and Suspecting
• Provider and Care Team Insights
• Population Health Workflows
• Clinical Decision Support
• Care Gap Identification and Closure
• Predictive and intelligence-driven clinical interventions

Drive the evolution from retrospective reporting toward proactive intelligence that enables earlier intervention, improved quality performance, and better patient outcomes.

Analytics Enablement Engineering

Provide engineering capabilities that accelerate analytical delivery across Primary Care. Responsibilities include:

• Data integration services
• Data pipelines and ingestion frameworks
• Analytics platform support
• Operationalization of analytical solutions
• Data product enablement
• Reporting infrastructure support
• Application development supporting business intelligence functions

Establish engineering capabilities that allow analytics teams to focus on generating insights rather than solving technology and integration challenges.

Data Operations & Reliability

Lead the operational teams responsible for the availability, quality, movement, and integrity of clinical and operational data. Responsibilities include:

• Data Operations
• Production support
• Data quality monitoring
• Integration monitoring
• Data incident management
• Deployment support
• Operational readiness
• Data governance execution
• Service reliability and operational excellence

Create a highly reliable operational foundation that enables both business and analytical functions to confidently depend on clinical and operational data assets.

Platform Enablement Strategy

A primary objective of this role is to eliminate technology bottlenecks associated with data-dependent solutions.

The Director will establish shared platforms, reusable services, standardized data products, and self-service capabilities that enable delivery teams across Primary Care Technology to build solutions independently whenever possible.

Success is measured not by how many initiatives flow through this team, but by how effectively this organization enables other engineering teams to move faster without requiring direct involvement in every project. The organization should serve as a force multiplier for the broader technology organization, providing common capabilities, trusted data assets, and reusable intelligence services that reduce dependencies and accelerate delivery across all domains.

This leader will continually assess where centralized ownership creates unnecessary friction and will mature platforms and services to enable distributed innovation at scale.

Engineering Leadership

Build and lead a high-performing organization consisting of

• Software Engineers
• Data Engineers
• Analytics Engineers
• Platform Engineers
• Data Operations Specialists
• Site Reliability and Support Engineers

Create a culture focused on engineering excellence, operational discipline, automation, reliability, and measurable business outcomes.

Partner with architecture and product leadership to ensure solutions are scalable, maintainable, secure, and aligned to long-term business strategy.

Cross-Functional Leadership

Partner closely with

• Clinical Leaders
• Quality and Stars Organizations
• Risk Adjustment Organizations
• Population Health Teams
• Care Management Teams
• Data & Analytics
• Product Management
• Operational Leadership
• Enterprise Technology Partners

Translate business objectives into technology capabilities and ensure investments deliver measurable clinical, operational, and financial impact.

Success Measures

Business Outcomes

• Improved care gap closure rates
• Improved HEDIS and quality performance
• Increased risk identification opportunities
• Increased provider efficiency
• Improved patient outcomes
• Increased adoption of clinical intelligence capabilities

Technology Outcomes

• Platform reliability and availability
• Reduced data defects and data incidents
• Faster analytics solution delivery
• Reduced technical debt
• Increased reuse of shared services and data products
• Reduced dependency on centralized engineering teams

Operational Outcomes

• Improved data quality and trust
• Faster issue detection and remediation
• Increased automation of operational processes
• Improved deployment success rates
• Higher service satisfaction from business and technology partners

Use your skills to make an impact

Required Qualifications

• 10+ years of technology leadership experience
• 5+ years leading engineering organizations
• Experience leading both software and data engineering teams
• Experience with healthcare technology, population health, quality programs, risk adjustment, or clinical operations
• Strong understanding of data platforms, integrations, APIs, cloud technologies, and analytics ecosystems
• Proven experience building scalable platform capabilities used by multiple product and engineering teams
• Demonstrated success improving operational reliability and engineering effectiveness

Leadership Profile

The ideal candidate is a highly technical, business-minded engineering leader who understands that the ultimate purpose of data and intelligence platforms is not merely to deliver reports, but to enable better decisions, better outcomes, and faster execution across the enterprise.

They excel at building reusable capabilities, reducing organizational friction, simplifying complexity, and creating platforms that allow teams to innovate independently while benefiting from shared standards and trusted data foundations. This leader views their organization as an enabler of scale, not a gatekeeper of delivery.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$142,300 - $195,700 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements.

This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.