Channel Development Lead

Location: Remote Nationwide

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With over 10 million sales interactions annually, Humana understands that while great products are important, it’s the quality of our service that truly defines us. We know that when our members and prospects have delightful and memorable experiences, it strengthens their connection with us and enables us to put their Health First. After all, a health services company that has multiple ways to improve the lives of its customers is uniquely positioned to put those customers at the center of everything it does.

The Channel Development Lead defines the sales product strategy for single or multiple lines of business targeting specific markets and/or business segments. The Channel Development Lead works on problems of diverse scope and complexity ranging from moderate to substantial.

The Channel Development Lead is responsible for driving sales program effectiveness through strategic planning, operational excellence, and data-driven decision-making. This role develops key performance indicators to improve sales performance, optimize operational efficiency, and support market growth and retention initiatives. The ideal candidate combines strong strategic thinking with exceptional execution skills, thriving in fast-paced environments where urgency, accountability, and results are critical.

This position serves as a trusted advisor to business leaders and executives, providing actionable insights, identifying operational risks and process gaps, and driving cross-functional initiatives from concept through implementation. The Channel Development Lead must possess strong project management capabilities, executive-level communication skills, and experience supporting complex call center or sales operations environments.

The successful candidate will demonstrate the ability to proactively anticipate challenges, establish clear tracking mechanisms, drive stakeholder accountability, and execute against aggressive timelines while managing multiple competing priorities.