Location: Remote Nationwide
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Humana is building a new enterprise capability to improve customer contactability, establish consistent capture and verification practices, and ensure consent and preferences are applied across channels, platforms and vendors. This work sits at the intersection of customer experience, data, technology, operations, legal, privacy and compliance. It represents new terrain for Humana, carries significant enterprise visibility and requires a leader who can turn ambiguity into a practical roadmap and measurable results.
Beyond building the foundation, the role carries ongoing marketing responsibility for driving adoption of the capabilities and policies that support Humana’s customer engagement operating system.
ROLE MANDATE Create the operating discipline, cross-functional alignment and executive visibility required to expand compliant customer reach and honor customer choice everywhere, every time.
Position summary
The Principal, Enterprise Capture & Consent will serve as the senior marketing lead and program integrator for Humana’s enterprise capture and consent agenda. This individual will shape strategy, translate legal and compliance requirements into actionable business and technology priorities, and coordinate delivery across Marketing, Digital, Technology, Data, Operations, Legal, Privacy, Compliance and channel teams.
The successful candidate operates proactively with limited direction, anticipates issues before they slow delivery, and creates the structure needed to advance complex work. They must influence and hold senior cross-functional leaders accountable to commitments and timelines without relying on formal authority. They will also develop clear, decision-oriented PowerPoint presentations and executive updates for senior leadership.
Much of the infrastructure setup and foundation building, including platforms, data flows, verification services and vendor integrations, will be delivered by partner teams in Technology, Digital, Data and Operations. This leader sets direction, defines requirements and drives that work through influence rather than owning delivery directly.
What you will deliver
Job description provided by Humana.
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