Director of Sales & Marketing

Be Part of Something Grand at Victoria Falls!

An exciting new chapter in hospitality is coming to one of the world's most breathtaking destinations! Set to open in late 2027, Grand Hyatt Victoria Falls The Kingdom will bring a fresh new energy to the heart of Zimbabwe's iconic Victoria Falls. Just moments from the spectacular UNESCO World Heritage Site, this landmark hotel is undergoing an exciting transformation, combining its rich heritage with the exceptional hospitality and renowned service of the Grand Hyatt brand.

Now is your opportunity to be part of something extraordinary! Join us as we build a passionate team, create unforgettable guest experiences and bring the Grand Hyatt spirit to life in one of Africa's most inspiring destinations.

About the Role

We are seeking an accomplished and commercially driven Director of Sales & Marketing to join our pre-opening team and play a pivotal role in establishing Grand Hyatt Victoria Falls The Kingdom as a leading destination for international leisure, meetings, incentives, conferences and events (MICE).

As a key member of the hotel's Leadership Committee, you will shape and lead our commercial sales and marketing strategy, develop high-value regional and international partnerships, and build a strong business pipeline ahead of opening. With a clear vision for positioning the hotel in the market, you will balance a leisure-led business strategy with the development of a successful international MICE and events portfolio.

This is an exceptional opportunity for an influential commercial leader to build a market presence from the ground up, lead a high-performing team and contribute to the long-term success of one of the region's most exciting hospitality developments.

Main Duties & Responsibilities

• Pre-Opening – Building the Foundation for Success
• Develop and implement the hotel's commercial sales and marketing strategy, establishing market positioning, segmentation, distribution channels and revenue objectives.
• Build a strong pipeline of leisure, MICE, corporate and government business through strategic partnerships, international sales activities and targeted market development.
• Establish relationships with key regional and international stakeholders, leveraging Hyatt's global sales network to maximise visibility and secure business ahead of opening.
• Recruit, develop and inspire a high-performing Sales & Marketing team, while leading the hotel's marketing and launch activities in alignment with Grand Hyatt brand standards.

Post-Opening – Driving Commercial Success

Lead and optimise the hotel's commercial performance, driving revenue growth, market share and profitability across a leisure-led business mix with a strong international MICE and events portfolio.

Strengthen regional and international partnerships, secure high-value accounts and position the hotel as a preferred destination for prestigious events, government delegations and international conferences.

Collaborate with Revenue Management and other departments to optimise pricing, distribution, marketing strategies and overall business performance.

Inspire and develop a results-driven team, continuously identifying new market opportunities and contributing to the hotel's long-term success as a key member of the Leadership Committee.

Qualifications & Experience

• Bachelor's degree in Hospitality Management, Business Administration, Marketing or a related discipline, or equivalent professional experience.
• Significant experience in hotel Sales & Marketing, including previous experience as a Director of Sales & Marketing or in a comparable senior commercial leadership role.
• Proven success in developing leisure and MICE business across regional and international markets, with strong commercial acumen and strategic relationship-building capabilities.
• Sound knowledge of Southern African markets alongside a deep understanding of key international source markets.
• Experience supporting a hotel pre-opening, repositioning or commercial launch would be beneficial, although not essential.
• Strong understanding of revenue management, distribution, digital marketing and commercial forecasting.
• Excellent communication and negotiation skills, with fluency in English and the flexibility to travel internationally.
• Why Join Hyatt?
• At Hyatt, our purpose is to care for people so they can be their best. We believe that when our colleagues feel valued, supported and empowered, they can make a meaningful difference in the lives of those around them.
• As part of Grand Hyatt Victoria Falls The Kingdom, you will have the opportunity to:
• Be part of something bigger – play a defining role in bringing an extraordinary hotel to life in one of the world's most iconic destinations.
• Make your mark – shape the commercial strategy, build your team and establish the hotel's position in regional and international markets.
• Grow with Hyatt – access career development opportunities within a globally recognised hospitality organisation.
• Thrive in a culture of care – join a workplace where empathy, wellbeing, respect, integrity, inclusion and collaboration are at the heart of what we do.
• Enjoy Hyatt colleague benefits – including applicable hotel stay privileges, colleague rates and benefits in line with local policies.
• Your journey to something grand starts here.
• If you are an ambitious commercial leader ready to create something extraordinary, we would love to hear from you.
• Be part of something bigger. Be part of Grand Hyatt Victoria Falls The Kingdom.