Senior Specialist- Transformation Content Enablement

Senior Specialist – Transformation Content Enablement

Job Location: Shanghai

Must be fluent in: English and Mandarin

We are looking for a highly driven Senior Specialist – Transformation Content Enablement to support the translation and localization of existing Global Care Center (GCC) content and prepares and coordinates draft content for transformation initiatives across ASPAC & EAME. Working with the Transformation Manager and relevant subject matter experts, this role organizes source information and supports content handoffs, language quality checks, and stakeholder coordination.

What you'll do

• Translate and localize content between English and Chinese, ensuring accuracy and consistency.
• Create and maintain learning, knowledge base, and business transformation content.
• Coordinate content reviews with stakeholders and subject matter experts.
• Develop communications, presentations, FAQs, job aids, and process documentation.
• Manage content quality, terminology, formatting, and governance requirements.
• Track content delivery timelines and stakeholder feedback to support successful project outcomes.
• Maintain accurate content records, version control, and documentation.

Qualifications

Experience

• 3+ years of experience in content development, content enhancement, translation/localization, change enablement, project coordination, or a related discipline.
• Hospitality, travel, contact center, shared services, transformation, or other complex operational experience preferred.
• Familiarity with transformation, change adoption, process improvement, or technology enablement concepts preferred.
• Experience working across countries, cultures, and time zones; ASPAC experience preferred.
• Demonstrated experience taking content from draft through review, translation, quality assurance, and final delivery.
• Excellent proofreading and editing skills, with strong attention to grammar, spelling, tone, terminology, formatting, and consistency.
• Experience translating complex business, operational, process, or technology information into clear and practical content.
• Ability to manage multiple content requests, timelines, stakeholders, and review cycles with limited supervision.

Education

Bachelor’s Degree in related field or equivalent experience.

Computer Skills

• Advanced proficiency in Microsoft Office Suite, especially Word and PowerPoint; working knowledge of Excel.
• Good knowledge of content editing, collaboration, translation, and document management tools.
• Comfortable working with templates, version control, content libraries, and structured review and approval processes.

Additional Skills/ What You'll Bring

• Fluency in English and Chinese, with strong written communication skills in both languages.
• Strong experience in GCC and hotel operational processes and contribute to the design and implementation of transformation initiative preferred
• Ability to learn new tools and adapt to changing business needs.
• Ability to work independently and collaboratively in a team environment.
• Strong interpersonal skills and ability to work with stakeholders at different levels.
• Ability to handle business-sensitive information with discretion.
• Highly organized and detail-oriented, with the ability to manage multiple priorities.
• Able to work under pressure and meet deadlines.
• Able to use sound judgment with limited supervision.
• Able to handle feedback and resolve issues constructively.
• Flexibility to support regional work across time zones when required.