Customer service

We're looking for a dedicated and empathetic Customer Service professional to join our team in Leesburg, United States. In this role, you'll be the voice of our organization, providing exceptional support to our customers and ensuring their satisfaction with every interaction. You'll work in a fast-paced environment where your ability to listen, understand, and resolve customer concerns will directly impact our company's success and reputation.

Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner

Listen actively to customer concerns and provide personalized solutions that address their needs

Troubleshoot customer issues and escalate complex problems to appropriate departments when necessary

Maintain detailed and accurate records of customer interactions and resolutions in our CRM system

Follow up with customers to ensure their issues have been resolved satisfactorily

Provide product and service information to customers in a clear and helpful manner

Handle difficult or upset customers with patience, empathy, and professionalism

Identify opportunities to enhance customer experience and suggest improvements to management

Meet performance targets including response time, resolution rate, and customer satisfaction scores

Collaborate with team members to share best practices and support one another in delivering excellent service

Adhere to company policies and procedures while maintaining confidentiality of customer information

2+ years of customer service experience in a professional environment

Excellent verbal and written communication skills

Strong active listening and empathy skills

Proven ability to resolve customer issues and handle complaints professionally

Proficiency with customer service software, CRM systems, and ticketing platforms

Strong multitasking and time management abilities

Ability to remain calm and composed under pressure

Problem-solving mindset with a customer-focused approach

Reliable attendance and punctuality

Preferred: Multilingual capabilities

Preferred: Experience with sales or upselling techniques

Preferred: Knowledge of customer service best practices and industry standards

All your information will be kept confidential according to EEO guidelines.

i360 is an Equal Opportunity Employer - Minority/Female/Veteran/Disability

All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or status within any other protected group.

Only Direct Hires - No recruiting or staffing firms’ submissions will be considered.