Senior Lead Software Engineer - ServiceNow

Role summary

Acting as a Service Now Administrator /

Developer

·Leveraging

ServiceNow Admin/Implementation Specialist, Foundation, JavaScript, and HTML

knowledge

·Developing

• and maintaining Change, Incident and Problem Management applications, including
• Business rules, Script Includes, UI Script, Client Script, UI Policy,
• workflows, Assignment rules, SLA`s, views, email notifications and templates

·Supporting

ServiceNow Service Catalogue and Requested Items related artifacts

·Implementing

general settings such as incident, problem, change, and SLA

·Service

Catalogue configuration, for example, creating service requests for multiple

stakeholders (App teams, HR, Incident Management team, etc.)

·ServiceNow

Portal configuration working in Angular JS.

·Flow

Designer to build catalogue workflows / integrations.

·Creating

• and updating: Order Guides, Catalogue Items, Record Producers, Requested Items,
• Tasks, Email templates, Inbound actions, Business rules, Script Includes, UI
• Script, Client Script, UI Policy, Data Imports and Transformation Maps.

·Following

Agile/Scrum/SAFe methodology

Automation & Integration

·Implementing,

updating, and managing ServiceNow Discovery

·Integrating

third party systems with CMDB (Configuration Management Database)

·Implementing

REST/SOAP API integration

·Leveraging

Flow Designer to build catalogue workflows / integrations

Monitoring & Optimization

·Monitor

ServiceNow performance metrics, health scan scorecard and proactively improve

performance, supportability, maintainability, security, and user experience

Security & Compliance

·Manage

user roles, access controls, and authentication mechanisms

·Ensure

compliance with data governance policies and audit requirements through secure

logging practices.

Collaboration & Leadership

·Partner

with ServiceNow stakeholders such as Human Resources, Incident Management, RRR,

and others

·Conduct

knowledge-sharing sessions and mentor junior team members on best practices.

Continuous Improvement

·Stay

• current with latest features, releases, and ecosystem tools.
• Contribute to the evolution of ServiceNow
• standards and best practices

Requirements

Basic Qualifications

·At

least 6 years’ experience with:

·Acting

as a Service Now Administrator / Developer

·Leveraging

ServiceNow Admin/Implementation Specialist, Foundation, JavaScript, and HTML

knowledge

·Developing

• and maintaining Change, Incident and Problem Management applications, including
• Business rules, Script Includes, UI Script, Client Script, UI Policy,
• workflows, Assignment rules, SLA`s, views, email notifications and templates

·Supporting

ServiceNow Service Catalogue and Requested Items related artifacts

·Implementing

general settings such as incident, problem, change, and SLA

·ServiceNow

Discovery

·CMDB

(Configuration Management Database)

·REST/SOAP

API integration

·Service

Catalogue configuration, for example, creating service requests for multiple

stakeholders (App teams, HR, Incident Management team, etc.)

·ServiceNow

Portal configuration working in Angular JS.

·Flow

Designer to build catalogue workflows / integrations.

·Creating

• and updating: Order Guides, Catalogue Items, Record Producers, Requested Items,
• Tasks, Email templates, Inbound actions, Business rules, Script Includes, UI
• Script, Client Script, UI Policy, Data Imports and Transformation Maps.

·Agile/Scrum/SAFe

methodology

·At

least one of the following certifications:

oCSA –

Certified ServiceNow Administrator

CAD – Certified Application Developer