Application Support

• Job Title: L1 Application Support Engineer
• Department: IT Services
• Location: Hyderabad
• Work Mode: WFH (Night Shift)
• Experience: 2-4 Years

Role Overview

We are looking for an L1 Application Support Engineer with strong experience in handling tickets, providing application-level support, performing data corrections, and working on SQL Server queries. The candidate should have hands-on knowledge of SQL (Joins, DML, Stored Procedures, Triggers). Knowledge of .NET and C# will be an added advantage.

Requirements

Key Responsibilities

• Handle and resolve L1 support tickets using Freshservice (incident & service request management).
• Provide application-level support and troubleshooting for production issues.
• Perform data correction activities as per business requirement and approvals.
• Write, update, and optimize SQL Server queries for reporting and issue resolution.

Work on SQL Server objects including

Joins

DML operations (Insert/Update/Delete)

Stored Procedures

Triggers

• Identify recurring issues and suggest improvements to reduce ticket volume.
• Coordinate with internal teams (Dev / QA / DB) for escalations and resolution.
• Maintain proper ticket documentation, root cause notes, and resolution steps.

Required Skills & Qualifications

2+ Experience in ticketing tool (mandatory / preferred).

Strong hands-on experience in SQL Server

• Joins, DML, query updates
• Stored procedures, triggers
• Good understanding of application support process and SLA handling.
• Basic understanding of production support, incident management, and troubleshooting.
• Strong communication skills (ticket updates, user coordination).

Preferred Qualification

• Knowledge of .NET and C#
• Basic understanding of debugging and application logs
• Exposure to ITIL practices (Incident/Problem/Change Management)