Process Coordinator

Role Purpose Ensure defined company processes are actually followed, deviations are identified, meeting actions are tracked and repeated non-compliance is escalated. The role will primarily support non-technical functions including: · Marketing · HR · Customer Success · Operations · Sales · Other departments as required Key Responsibilities Process Compliance · Understand SOPs, checklists and agreed processes. · Verify whether teams are following them. · Identify missed steps and delays. · Follow up with responsible team members.

Deviation Monitoring · Identify where actual execution differs from agreed processes. · Understand the reason for deviation. · Ensure important deviations remain visible. · Escalate repeated or significant non-compliance to the Founders. Meeting Actions · Capture decisions, actions, owners and due dates. · Update relevant Zoho activities. · Follow up on overdue actions. · Escalate repeated delays. Zoho Activity Tracking · Review whether activities are being properly maintained. · Identify missing or overdue updates. · Follow up to maintain process discipline.

Process Feedback · Identify repeated process weaknesses. · Flag unclear ownership, unnecessary steps or recurring deviations. · Share improvement observations with management. Requirements Required Profile · 2–3 years Process Coordination / Operations / PMO / Process Compliance experience. · Strong attention to detail. · Excellent follow-up. · Professional, soft-spoken communication. · Ability to work across departments. · Comfortable escalating non-compliance. · Strong ownership.

Ideal Personality The person should be: People-friendly and soft-spoken, but with a strong eye for deviations and enough persistence to ensure actions are corrected or escalated.