Technical System Administrator

About XenonStack

XenonStack is the fastest-growing Data and AI Foundry for Agentic Systems, enabling enterprises to gain real-time and intelligent business insights. We innovate through:

ElixirData

ElixirClaw

ElixirHub

Our mission is to accelerate the world's transition to AI + Human Intelligence by building enterprise-ready platforms, supported by a secure, reliable and scalable IT infrastructure.

The Opportunity

We are seeking an experienced Technical System Administrator with 3+ years of expertise in IT systems, networks and helpdesk support. You will be responsible for the reliability, security and performance of the computer systems, servers and networks that power XenonStack's operations.

This role is ideal for candidates who enjoy problem-solving, infrastructure optimisation and hands-on support, while also mentoring IT support staff and implementing IT best practices.

Key Responsibilities

System & Network Administration

• Monitor and maintain company servers, networks and endpoints.
• Configure, upgrade and install hardware and software to meet business needs.
• Implement IT security protocols and ensure policy compliance.

Helpdesk & User Support

• Provide Tier-1 and Tier-2 support for hardware, software and connectivity issues.
• Create and manage user accounts, access controls and permissions.
• Design and maintain feedback and error-reporting systems for end users.

Troubleshooting & Maintenance

• Run diagnostics and debug system issues for smooth operations.
• Resolve network outages, performance bottlenecks and security threats.
• Maintain IT documentation, backup policies and disaster-recovery procedures.

Data Management & Security

• Ensure data is backed up regularly, archived securely and retrievable in emergencies.
• Support data-recovery operations as needed.
• Stay current with cybersecurity best practices and emerging threats.

Team & Process Management

• Supervise, mentor and guide IT support staff.
• Document IT processes, configuration changes and incident logs.
• Continuously improve IT systems and recommend new tools or processes.

Location

Mohali, Punjab (Office) · Full time, Permanent · Experience: 3 – 7 years · Openings: 1

Requirements

Must-have

• Bachelor's degree in Information Technology, Computer Science or a related field.
• 3+ years as a System Administrator, IT Administrator or similar role.
• Strong knowledge of Windows/Linux server environments, networking (LAN/WAN) and cloud fundamentals.
• Hands-on experience with system security, firewalls and access control.
• Strong problem-solving and troubleshooting skills.
• Excellent interpersonal, communication and documentation abilities.

Good-to-have

• Familiarity with cloud services (AWS, Azure, GCP).
• Virtualisation and containers (VMware, Hyper-V, Docker/Kubernetes).
• Automation/scripting in Bash, PowerShell or Python.
• Certifications such as CompTIA Network+, Security+, Microsoft Azure Administrator or RHCSA.

Key Skills

Server Administration, Linux Server, Firewall Management, System Administration, Server Monitoring, Ubuntu, User Management, Disk Management, Mail Server, Antivirus Management, File Server, Server Configuration, Network Management, DHCP Server, VPN Server

Benefits

• Why Join Us?
• Work closely with leadership – partner with IT and operations leadership on infrastructure for scaling AI systems.
• High-impact role – a critical part in global operations, uptime and security.
• Career growth – progress into IT Manager, Infrastructure Architect or Security Engineer roles.
• Global exposure – collaborate with teams supporting enterprise clients and multi-region operations.
• Culture of excellence – deliver impact with autonomy.
• Responsible AI first – build secure, reliable IT environments for enterprise AI adoption.

Our Culture

• We believe in shaping the future of intelligent systems, with a culture of cultivation built on bold, human-centric leadership, where deep work, simplicity and adoption define everything we do.
• Agency – Be self-directed and proactive.
• Taste – Sweat the details; build with precision.
• Ownership – Take responsibility for outcomes.
• Mastery – Commit to continuous learning.
• Impatience – Move fast and embrace progress.
• Customer Obsession – Always put the customer first.
• Product philosophy: Obsessed with Adoption – making AI agents enterprise-ready and accessible; obsessed with Simplicity – turning complex infrastructure into intuitive, reliable systems.

Work Location

Plot No. C-184, STPI, Hall No. 603, 6th Floor, Sector 75, Industrial Area Phase 8A, Mohali (SAS Nagar), Punjab 160071

[email protected] · www.xenonstack.com/careers