System Administrator-IT operations

• IT Operations- Administrator – 1 to 3 Years
• Monitor the
• IT Events and carry out the control actions linked to this
• Take action
• to solve IT incidents based on instructions, agreements and/or documented
• solutions, or escalate IT incidents (including convince stakeholders to take
• action based on urgency or impact)

Register IT

incidents and (research) actions already taken; actively monitor SLEs

Proactively

• monitor the workload automation environment (batch) and take the appropriate
• action(s) in case of detected problems and/or delays
• Carry out
• specifically assigned ICT service requests - on demand and in accordance with
• instructions - in the context of IT infrastructure and workload
• automation" and in accordance with instructions and procedures
• Invest in personal
• and technical development, keeping knowledge up-to-date by following training
• and coaching

Details

·

• The Main focus is to monitor the IT
• Infrastructure of Colruyt Group (24x7x365) using the tools OMI, BMC Control-M,
• Dynatrace, Tivoli etc. and trigger relevant actions.

·Handle

IT Infra events (Basic) based on their priority and trigger relevant actions by

following the instruction text/KB's.

·Handle

Batch events (Basic) and batch cancels (e.g. rerun, force ok, put on hold etc.)

as requested by the end users.

·Handle

incidents (Create/modify/escalate/close) as relevant.

·Perform

the SYST Batch Ombuds tasks Independently after 1 month of hands-on experience.

·Perform

Operational tasks (as Ombuds) of Prod environment under guidance.

·Execute

Standard (Basic) changes independently by following the procedure/KB's after 1

month of hands-on experience.

·Identify

and involve relevant stakeholders in case of events arising out of (un)planned

interventions (e.g. IT changes, outages & etc.)

·Flag/request

to create a KB as and when necessary.

·Prepare

and send a daily Operations Report/Work transfer template with clear, relevant

information along with the actions triggered.

·Ensure

that the Batch Planning AJF (Active Job File) is as up to date during the shift

handover process.

·Ensure

the deliverables meet expected Quality, Efficiency and Effectiveness (QEE).

Requirements

Mandatory Requirements

·1-3

Years of Experience in IT operations.

·Using

Monitoring tools BMC Control-M, Dynatrace, Tivoli TWS, CA7 or Monitoring

experience.

·Excellent

communication and coordination skills.

·Strong

interpersonal skills and a positive attitude.

·Demonstrated

eagerness to learn and adapt.

·Willingness

to work in 24x7 shifts.

·Proven

ability to work effectively in a team environment.