Sr. ServiceNow Developer

Position: Sr.

ServiceNow Developer

• Location: Hyderabad/Bangalore/Chennai/Pune/Gurgaon/Mumbai - Hybrid
• Shift Timing: 3.00AM - 12.00PM PST (US Pacific Time)
• Must have 8+ years of
• experience in ServiceNow modules, with Human Resource Service Delivery (HRSD),
• CSM, and IT Service Management (ITSM)
• Must have done multiple
• end-to-end, full life cycle implementations of modules CSM, ITSM, HRSD

Support ServiceNow Application

Users

• ServiceNow system support
• including Production and Sandbox environments
• Covers modules: Case, HR Case,
• Incident, Problem, Change, and Knowledge
• ITSM, CSM, HRSD, Portal,

Automation

Reports and Dashboard

Experience with Inbound and

• Outbound integrations with ServiceNow. Move integrations from the custom API
• call to the integration hub.
• ServiceNow Release upgrade
• testing
• ServiceNow Application security
• administration
• User training for users to
• perform their day-to-day jobs by explaining ServiceNow standard practices
• Strong hands-on ServiceNow ITSM
• experience, including scripting, configuration, and production support.
• Good experience with ServiceNow
• integrations, especially with external tools such as Jira and PagerDuty.
• Hands-on experience with CMDB
• and Discovery.
• Strong experience with
• JavaScript / ServiceNow scripting, Business Rules, Script Includes, Client
• Scripts, UI Policies, Flow Designer, and related automation.
• Ability to design, build,
• troubleshoot, and support REST/SOAP/API-based integrations.

Experience handling integration

• failures, data sync issues, authentication/connectivity issues, and production
• incidents.
• Strong understanding of ITSM
• processes such as Incident, Problem, Change, Request, and Service Catalog.

Experience supporting

• enterprise ServiceNow environments with minimal supervision.
• Strong troubleshooting and
• problem-solving skills.
• Good communication skills and
• ability to work directly with business and technical stakeholders.
• Should be comfortable taking
• ownership of the existing integration landscape and upcoming Jira and PagerDuty
• integration work.