Salesforce Data Cloud & Agentforce QA

Position: Salesforce Data Cloud & Agent-force QA

Location: Chennai - Onsite/Hybrid/Remote

Shift Timing: 3.00AM - 12.00PM PST (US Pacific Time)

About the role: We are looking for an experienced Salesforce QA Engineer specializing in Salesforce Data Cloud and Agent-force to validate enterprise Salesforce solutions, AI-powered agents, customer data integrations, and automated business processes.

The ideal candidate should have strong experience in Salesforce testing, Data Cloud validation, Agentforce testing, data integration, and end-to-end quality assurance. The candidate will work closely with Salesforce developers, architects, business analysts, and product owners to ensure the accuracy, reliability, performance, and quality of Salesforce implementations.

Key Responsibilities

Salesforce Data Cloud Testing

• Perform functional and end-to-end testing of Salesforce Data Cloud implementations.
• Validate data ingestion from multiple sources, data mapping, transformation, and data harmonization.
• Test Data Streams, Data Lake Objects (DLOs), Data Model Objects (DMOs), and calculated insights.
• Validate identity resolution, reconciliation rules, and unified customer profiles.
• Test segmentation, audience creation, and activation processes.
• Verify data quality, accuracy, completeness, and consistency across integrated systems.
• Validate integrations between Data Cloud and Salesforce CRM and external applications.

Salesforce Agentforce Testing

• Perform functional and end-to-end testing of Agentforce AI agents.
• Validate agent topics, actions, instructions, and reasoning capabilities.
• Test Agentforce interactions, prompt templates, and response accuracy.
• Validate AI-generated responses against expected business outcomes.
• Test agent interactions with Salesforce records, Flows, Apex actions, and external systems.
• Validate agent escalation, hand-off, and fallback scenarios.
• Test guardrails, security permissions, data access controls, and responsible AI behavior.
• Identify hallucinations, incorrect responses, and inconsistent agent behavior.
• Validate conversational experiences across different user scenarios.

General Salesforce QA Responsibilities

• Prepare test strategies, test plans, test scenarios, and detailed test cases.
• Execute functional, regression, integration, system, and UAT testing.
• Perform API testing for Salesforce integrations.
• Identify, document, track, and manage defects through resolution.
• Collaborate with developers, architects, and business stakeholders to resolve quality issues.
• Maintain test execution reports, defect metrics, and QA documentation.
• Support release validation and production deployment testing.

Required Technical Skills

• 5–8 years of experience in Salesforce QA / Software Testing.
• Strong understanding of Salesforce CRM architecture and platform capabilities.
• Hands-on experience testing Salesforce Data Cloud.
• Knowledge of Data Streams, DLOs, DMOs, identity resolution, calculated insights, and segmentation.
• Hands-on experience or strong project exposure to Salesforce Agentforce.
• Understanding of Agentforce topics, actions, prompt templates, and agent configurations.
• Experience testing Salesforce Flows, Apex integrations, and CRM functionalities.
• Strong knowledge of REST APIs and integration testing.
• Experience with Postman or similar API testing tools.
• Knowledge of Salesforce security, profiles, permission sets, and sharing rules.
• Experience with Jira, Azure DevOps, or similar defect management tools.