At a glance
- Type
- Full Time
- Location
- IN
- Posted
- Oct 9, 2026
- Visa sponsorship
- SometimesFrom recent H-1B filings
- Company size
- Small (51-500)
- Industry
- Technology/Software
About the role
- Candidate profile
- At least 9 years of experience in Workday support, configuration, or delivery, including at least 3 years leading multidisciplinary Workday teams.
- Accountable for leading the Workday Functional Experts across Absence, Compensation, Recruiting, Security, and Talent, together with the Workday Integrations Expert.
- Owns end-to-end service delivery, team capacity, work allocation, prioritization, quality assurance, and adherence to agreed SLAs and support KPIs.
- Acts as the primary escalation point for major incidents, recurring problems, complex cross-module issues, and high-impact production changes.
- Provides functional and technical governance for Workday configuration and integrations, ensuring solutions are secure, scalable, supportable, and aligned with enterprise architecture and HR process standards.
- Coordinates impact assessments and dependencies across Workday modules, integrations, downstream systems, business processes, reporting, security, and data.
- Leads release management, regression planning, tenant management, change control, and readiness activities for Workday updates and business-led enhancements.
- Drives operational excellence through root-cause analysis, knowledge management, automation, service improvement plans, and reduction of recurring incidents and manual effort.
- Partners with HR, IT, security, vendors, and senior stakeholders to translate business priorities into a clear support and enhancement roadmap.
- Produces and presents service reviews covering demand, SLA performance, incident trends, risks, capacity, backlog, release readiness, and improvement actions.
- Coaches and develops team members, builds succession and cross-skilling plans, and maintains sufficient functional and technical coverage across locations and time zones.
- Strong understanding of ITIL service management, information security, data protection, audit controls, and support governance in a large multinational organization.
- Excellent leadership, stakeholder management, decision-making, communication, and conflict-resolution skills.
- Completed Workday training; Workday PRO/Partner Certification in one or more relevant areas is strongly preferred.
- Fluent in English.
About Elfonze Technologies
Elfonze Technologies
Technology/Software · Small (51-500)
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