Director of Global Customer Support & Applications Engineering

We’re Hiring: Director of Global

Customer Support & Applications Engineering

Laconia, New Hampshire, USA | Full-Time

| On-Site | Global Leadership Role

• ePropelled is looking for an experienced,
• hands-on engineering leader to build and lead our global Customer Support &
• Applications Engineering organization across the USA, UK, and India.
• This is not a traditional customer
• service role.
• It is a senior engineering leadership
• position for someone who can combine deep technical expertise, customer focus,
• commercial awareness, and team leadership to make ePropelledexceptionally
• easy to buy from, integrate with, and operate.

What You’ll Own

You will lead the technical customer

• relationship throughout the complete lifecycle, from initial opportunity
• and product selection through evaluation, design-in, integration, testing,
• production deployment, and field support.

You will

Build and lead a global team of Pre-Sales Applications

Engineers, Post-Sales Support Engineers, Field Applications Engineers, and

Customer Applications Engineers

• Partner directly with Sales to understand customer
• requirements, select the right products, develop propulsion and
• power-system solutions, and remove technical barriers to winning business
• Establish a Customer Applications & Support Engineering
• Laboratory at our New Hampshire facility to reproduce customer
• applications, troubleshoot complex problems, perform root-cause analysis,
• and validate solutions
• Own customer evaluation programs from initial shipment through
• technical success, design-in, and production
• Develop world-class global technical support processes,
• standards, training, escalation procedures, and a shared engineering
• knowledge base
• Work closely with Quality, Product Management, Product
• Engineering, Manufacturing, and Sales
• Serve as a key technical Voice of the Customer, turning field
• experience into actionable product and roadmap input
• Build a culture where customer technical issues are owned
• through resolution
• A core objective of this organization
• will be to handle 99% of routine customer technical inquiries and resolve 95%+
• of customer technical problems without requiring Product Engineering
• intervention.

What We’re Looking For

• We’re looking for an engineering leader who
• is equally comfortable leading a global organization, working directly with
• customers, supporting Sales, and getting hands-on in an engineering lab.

Requirements

You should bring

• 10+ years of relevant engineering and industry experience
• 5+ years of engineering management or technical leadership
• experience
• Experience building and leading technical engineering teams
• Significant direct interaction with technical customers
• Pre-Sales Applications Engineering experience

Post-Sales, Customer Engineering, Field Applications

• Engineering, or similar experience
• Strong hands-on troubleshooting and systems-engineering
• capabilities

Experience with complex electromechanical systems

Experience working across Sales, Engineering, Quality,

Manufacturing, and Product Management

Experience leading geographically distributed teams

Willingness to travel domestically and internationally

Technical Experience

• Strong practical experience across several
• of the following areas is highly desirable:
• Electric propulsion | BLDC and
• permanent-magnet motors | Electronic Speed Controllers | Motor controls | Power
• electronics | Starter-generators | Batteries and DC power systems | CAN /
• DroneCAN | Embedded controls | Flight and vehicle controllers | UAV / UGV /
• maritime autonomous systems | System integration | Diagnostics | Engineering
• test and validation
• Direct experience with electric motor
• technology, motor design, motor controls, or propulsion-system engineering is a
• significant advantage.
• Experience in aerospace, defense, robotics,
• autonomous systems, electric vehicles, advanced mobility, electric aviation, or
• industrial electric propulsion is particularly relevant.

The Mindset

We want someone who is technically

credible, highly responsive, analytical, commercially aware, calm under

pressure, and comfortable taking ownership.

Most importantly

• A customer technical problem belongs to us
• until it is solved.
• If you’re an engineering leader who wants
• to build a global organization at the intersection of advanced electric
• propulsion, customers, engineering, and commercial growth, we’d like to hear
• from you.
• Apply hereor
• reach out to learn more about joining ePropelled.
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