Program Manager – Digital & Strategic Initiatives

Role Summary

IFQM has embarked on an exciting digital transformation journey both internally as a force multiplier to manage operations, and externally through Digital & AI solutions for its customers to improve Quality, Innovation & Excellence. The initial Digital Blueprint was prepared by TCS and has continuously evolved based on customer expectations.

This role combines program management discipline with a strong understanding of digital platforms, stakeholder engagement, technical acumen, and execution excellence. The Program Manager will work across teams, partners, and vendors to bring IFQM's digital vision to life, taking the lead on adapting available and proven digital tools among IFQM's Global Community and other members for production and business use, including Industry 4.0, for the benefit of MSMEs.

Key Responsibilities

• Lead execution of IFQM's digital roadmap for internal and external stakeholders, per the Blueprint and evolving customer requirements
• Develop requirements for digital tools and platforms based on customer expectations with help of vendor and partner experts
• Collaborate with IT development vendors and partners, ensuring quality control, data flow, system security and uptime
• Act as central point of coordination between internal teams, partners, and technology service providers
• Oversee implementation and integration of systems into the IFQM website
• Plan and track detailed program plans, timelines and budgets at optimum levels (QCDF)
• Set up meetings and coordinate calendars with internal and external stakeholders
• Identify action items from communications and ensure follow-through
• Track and report KPIs defined for development and deployment of the digital platform and website
• Support execution of IFQM's wider programs: symposiums, learning missions, publications, and cluster network activities
• Maintain a good understanding of Manufacturing and Service Industry expectations on Digital

Requirements

Qualifications & Skills

• 8–12 years of Program or Project Management experience, preferably in Digital transformation, IT implementation, or product development
• Strong technical grounding in Web technologies, CMS platforms, CRM systems, email platforms, and analytics tools
• Experience managing external vendors and IT service providers
• Excellent communication skills – both verbal and written
• Strong analytical, organizational, and stakeholder management skills
• Bachelor's degree preferred (Computer Science, IT, Engineering)
• MBA / PMP / PRINCE2 / Agile certifications are a plus