Artwork Coordinator

Onsite Customer Engagement

Act

as our representative at various customer locations in Mumbai.

Support

day-to-day workflow queries and ensure smooth usage of the application.

Training & Onboarding

Train new

users at customer sites on product features and workflows.

Re-train

existing users when they change roles or new team members are added.

Conduct

structured onboarding sessions to ensure all users follow standardised

processes.

Improve Product Adoption & Stickiness

Monitor

user activity and help customers use the platform effectively.

Identify

gaps in understanding and provide timely guidance.

Share

product feedback and customer insights with the internal team.

Multi Customer Support

Handle

multiple customer accounts (not just one organization).

Maintain

a training calendar and visit schedule for different customers across Mumbai.

Maintain

training records, customer usage reports, and issue logs.

Escalate

complex issues to the internal support or product team.

Requirements

• Willing to work as a customer
• facing consultant in an onsite role
• Comfortable supporting customers
• with day-to-day artwork and workflow activities
• Available for a 6‑month consulting engagement, with
• the possibility of extension with a one month notice period
• Available to work Monday to
• Friday and open to working on weekends when required
• Able to commit to 9 hours per day as part of the
• standard engagement
• Willing to use their own laptop under a Bring Your
• Own Device (BYOD) arrangement
• Has 0–3 years of experience,
• suitable for freshers or early career professionals
• Comfortable with a monthly invoicing model
• Willing to travel across multiple customers
• locations within Mumbai

Benefits

• Opportunity to work closely with leading brands and
• customer teams
• Hands‑on exposure to artwork management, packaging
• workflows, and digital transformation initiatives
• Flexible consultant engagement
• with real-world customer interaction
• Reimbursement of travel, local conveyance, and food
• expenses as per company policy
• Eligibility for an approved
• weekend allowance when weekend work is required