Project Manager - Client Engagement

About LeapSurge

LeapSurge Business Innovations Pvt Ltd is an Enterprise Data and Decision Intelligence company. We bring a business's data from diverse systems into one trusted place, and turn it into dashboards, review packs, AI assistants and agents that help people at every level make faster, better decisions. We also build custom software around each customer's processes.

About the role

You will be the bridge between the client's business team, the client's IT team and LeapSurge's technical team. You will turn business needs into clear technical requirements, and explain technical solutions back in plain business terms, so that every side stays on the same page from requirement to rollout.

Key responsibilities

• Stakeholder meetings: Meet business heads, department SPOCs and other relevant stakeholders regularly to understand their priorities and review progress.
• Requirement gathering: Study how each team works, gather their requirements, and document them as clear business requirements, process flows and report mock-ups.
• Bridging business and technology: Translate business requirements into functional specifications for our technical team, and translate technical solutions, constraints and timelines back into business language for the client.
• Working with heterogeneous teams: Bring together the client's business and IT teams and our developers and data engineers, each with different backgrounds and working styles, toward one outcome.
• Project management: Plan the work, set milestones, agree priorities, and keep every project on scope, on schedule and on quality.
• Tracking deliverables: Keep track of every deliverable, dependency and deadline, and share clear, regular status reports.
• Providing the solutions: Present and demonstrate dashboards, reports and applications, run user acceptance testing (UAT), and get sign-off.
• Training and feedback: Train client users and SPOCs, prepare simple user guides, and collect their feedback after every release to turn into improvements and change requests.
• Handling escalations: Handle escalations calmly and quickly, resolve them or route them to the right person, and keep stakeholders informed until closure.

Requirements

Graduate, preferably in commerce or accounting

Minimum 3 years of hands-on experience in project delivery, business analysis or data analysis, ideally on IT, ERP, BI or reporting projects with direct client interaction. Having done similar work before will help you understand the role and the client's needs quickly.

Excellent spoken and written communication skills

Strong interpersonal skills and ease working with a diverse set of people

Sound project management and documentation skills

A big plus

Pharma domain knowledge: primary and secondary sales, distribution, field force and sales force effectiveness

Basic understanding of programming, databases and SQL

Exposure to BI tools like Power BI, and to ERP systems such as SAP

Hindi or Marathi in addition to English

Benefits

• Industry-standard compensation, based on your experience.
• Large enterprise clients :Work directly with business heads and users of large enterprises on solutions they rely on every day.
• Learning on the job: Understand how sales, finance, supply chain and operations run, with hands-on exposure to data, BI and AI solutions.
• Room to grow: A clear path toward senior project management, consulting and delivery leadership roles.
• A passionate team: Work with people who care about getting it right for every customer.