Principal ServiceNow Architect

We're seeking a Principal ServiceNow (SNOW)

• Architect to lead the architectural design and strategy for a greenfield
• workflow automation project at a top-tier technology company. This role will
• serve as the principal technical authority, ensuring the solution leverages the
• ServiceNow Yokohama release to streamline the end-to-end Concept to Market
• business process, maximizing platform configurability, integrating AI via Now
• Assist, and ensuring scalability for enterprise needs.

Responsibilities

• Act as the lead architect
• and subject matter expert for the ServiceNow solution, overseeing
• end-to-end design from initial discovery to deployment and adoption.
• Conduct technical design
• and architectural planning, including data models, workflows,
• integrations, UI customizations, and AI enhancements using Yokohama
• features.
• Translate high-level
• business requirements into comprehensive technical designs, evaluating and
• recommending optimal use of platform capabilities like App Engine, Flow
• Designer, Integration Hub, UI Builder, and Now Assist.
• Lead solution design
• workshops, presentations, and reviews for technical and non-technical
• stakeholders, including senior executives and client's IT teams.
• Guide and mentor
• cross-functional teams (e.g., workflow consultants, integration
• developers, UI builders, Now Assist specialists) on ServiceNow best
• practices, platform capabilities, and innovative Yokohama-specific
• solutions.
• Ensure solution quality,
• performance, security, and adherence to ServiceNow governance standards,
• while identifying architectural risks and proposing mitigations.
• Collaborate with the
• Program Manager to align architecture with project timelines, budget,
• scope, and business objectives.
• Oversee integrations with
• external systems, optimizing data flows for the Concept to Market process.
• Drive strategic decisions
• on AI integration, such as using Now Assist for generative AI in workflows
• to accelerate automation and productivity.
• Provide technical liaison
• between the project team, client's internal IT, and business units,
• facilitating knowledge transfer and post-deployment support.

Requirements

Qualifications

• 10+ years of experience as
• a ServiceNow Solution Architect or Lead Consultant on large-scale, complex
• enterprise projects.
• Deep expertise in
• ServiceNow platform architecture, data modeling, development frameworks
• (App Engine, Flow Designer, Workflow Builder), and integration patterns
• (Integration Hub).
• Proven track record in
• designing greenfield workflow automation solutions, with strong knowledge
• of business process management and Concept to Market processes.

Experience with AI/ML

• capabilities, particularly ServiceNow's Now Assist suite for generative AI
• and virtual agents.
• Familiarity with UI Builder
• for modern user experiences and Yokohama release enhancements (e.g., AI
• Agent Studio, improved automation).

ServiceNow Certified

• Technical Architect or Certified Application Developer required;
• additional certifications (e.g., Implementation Specialist, Now Assist)
• highly desirable.
• Excellent leadership,
• communication, and presentation skills, with the ability to convey complex
• technical concepts to diverse audiences.
• Strong problem-solving,
• strategic thinking, and experience managing multi-dependency environments.
• Bachelor's or Master's
• degree in Computer Science, Engineering, or related field.
• Willingness to work in
• flexible time zones for global collaboration; remote/hybrid options
• available.