Senior SAP Delivery Manager

• The Senior SAP Delivery Manager will lead a portfolio of SAP
• implementation, rollout, migration, and support engagements, with
• accountability for delivery quality, project profitability, client
• satisfaction, and team development.
• We are looking for an experienced SAP delivery professional with strong
• ownership, commercial awareness, and the ambition to grow into SAP Business
• Unit leadership. The role offers opportunities to progressively take on
• business planning, account growth, and practice development responsibilities
• based on demonstrated performance and readiness.

Key Responsibilities

• SAP Delivery Management

• Own end-to-end
• delivery across assigned SAP engagements, ensuring agreed scope,
• timelines, quality, and budgets are met.
• Lead project
• managers, functional leads, and technical leads in planning and executing
• delivery.
• Establish clear
• milestones, responsibilities, dependencies, and acceptance criteria.

Identify

• delivery risks early, implement mitigation plans, and escalate issues with
• recommended actions.
• Manage scope
• changes through impact assessments and appropriate client approvals.
• Drive recovery
• plans for engagements facing delays, quality concerns, or client
• dissatisfaction.

Ensure

effective handovers between implementation, hypercare, and support teams.

• Project Profitability and Resource

Management

• Own financial
• performance across the assigned delivery portfolio, including budgets,
• delivery costs, utilisation, and project margins.
• Review planned
• versus actual effort, staffing costs, and estimates to complete, taking
• corrective action when profitability is at risk.
• Manage staffing
• mix and resource allocation to balance delivery needs, capability
• development, and cost.
• Plan resource
• requirements and release dates proactively, assessing available internal
• talent before requesting external hires.
• Ensure timely
• timesheet approvals, milestone acceptance, and billing inputs to minimise
• revenue leakage.
• Partner with
• Finance and the BU Leader on forecasts and financial reviews.

• Client and Stakeholder Management

• Build trusted
• relationships with client delivery stakeholders and business owners.
• Lead regular
• project and service reviews, communicating progress, risks, decisions, and
• actions clearly.

Handle

• escalations with ownership and follow through until resolution.
• Set realistic
• expectations and address difficult issues promptly.

Coordinate

across clients, sales, delivery teams, and internal functions to resolve

dependencies.

• Team Leadership and Capability

Development

• Lead, coach,
• and develop SAP project managers, module leads, and consultants.
• Set clear
• expectations and hold team members accountable for delivery outcomes.
• Conduct regular
• performance and development conversations with direct reports.
• Identify skill
• gaps and create development plans aligned with upcoming project needs.
• Support hiring
• through technical and delivery assessments.

Build

succession coverage for critical roles and reduce dependence on individual

specialists.

Promote

knowledge sharing, collaboration, and consistent delivery practices across

teams.

• Account Growth and Presales Support

Identify

• opportunities for additional services and improvements within existing
• client accounts.
• Partner with
• sales and the BU Leader to qualify and develop these opportunities.
• Contribute to
• proposals, effort estimates, staffing plans, delivery approaches, and
• client presentations.

Validate

• delivery assumptions, dependencies, risks, and commercial viability before
• commitments are made.
• Support smooth
• transitions from sales to delivery.

• Delivery Governance and Continuous

Improvement

Maintain

• accurate portfolio reporting covering delivery health, financial
• performance, resource availability, and client concerns.
• Establish a
• regular review cadence with clear decisions, owners, and follow-up
• actions.

Ensure

adherence to organisational policies, quality standards, and client

commitments.

Conduct

lessons-learned reviews and translate findings into delivery improvements.

Identify

• opportunities to improve productivity through reusable assets, automation,
• and appropriate AI-enabled tools.
• Required Experience and Qualifications

Typically 10–15

• years of overall experience, with substantial experience in SAP delivery
• and at least 4–6 years leading SAP projects or delivery teams. Candidates
• with equivalent demonstrated scope and capability will also be considered.

Proven

experience managing multiple SAP engagements, including implementation and

support.

Strong

grounding in at least one SAP functional or technical area, with the

ability to lead teams across multiple domains.

Demonstrated

ownership of project budgets, resource planning, utilisation, and margins.

Experience

managing client escalations and recovering engagements facing delivery

challenges.

Experience

leading project managers, module leads, or multidisciplinary SAP teams.

Strong

• communication, negotiation, analytical, and stakeholder management skills.
• A bachelor’s
• degree in engineering, technology, business, or a related discipline, or
• equivalent relevant experience.

Preferred Experience

SAP S/4HANA

• implementations, conversions, rollouts, or transformation programs.
• SAP ECC and
• application support or managed services.

Experience

• working with global clients and distributed onsite and offshore teams.
• Exposure to SAP
• Activate, delivery estimation, proposal development, and account
• expansion.
• Relevant SAP or
• project management certifications.

Leadership Qualities

Takes

responsibility for outcomes and follows through on commitments.

Identifies

• risks early and brings practical recommendations.
• Makes decisions
• with an understanding of client needs, team capacity, and business
• economics.

Addresses

• disagreements and performance concerns constructively.
• Develops others
• and delegates with clear accountability.
• Seeks feedback
• and demonstrates readiness to take on broader business responsibility.

Success Measures

Predictable

• delivery against agreed milestones, scope, quality standards, and service
• commitments.
• Achievement of
• project margin and utilisation targets.

Accurate

• delivery and financial forecasts, with early visibility of risks.
• Timely billing
• inputs and control of unapproved scope or effort.

Client

• satisfaction, retention, and effective escalation resolution.
• Development of
• team capability and stronger leadership coverage.
• Contribution to
• account expansion and delivery improvements.