Trainer- BPO

• Deliver BPO training in accordance with the approved curriculum and session plans.
• Develop learners’ communication, workplace etiquette, digital literacy and employability skills.
• Use role plays, case studies, demonstrations, group activities and practical exercises to make sessions engaging and job-relevant.
• Monitor learner attendance, punctuality, participation and performance.
• Counsel and motivate learners to improve retention and course completion.
• Identify learning gaps and prepare appropriate remedial interventions.
• Promote professional behavior, discipline and readiness for the workplace.
• Assessment and Documentation
• Conduct diagnostic, formative and final assessments as prescribed.
• Evaluate practical assignments, role plays and learner projects.
• Maintain accurate attendance, assessment, session-delivery and learner-progress records.
• Prepare and submit reports within defined timelines.
• Maintain supporting evidence and documentation required for program reviews and audits.

Placement Support

• Prepare learners for interviews, group discussions and workplace interactions.
• Conduct mock interviews and provide individual feedback.
• Coordinate with the placement team to assess learners’ job readiness.
• Share accurate learner profiles, assessment results and placement recommendations.
• Follow up with placed learners and support their workplace retention.
• Curriculum and Quality
• Provide feedback on the relevance and effectiveness of training content.
• Participate in trainer-development programs, reviews and standardization exercises.
• Ensure compliance with NIIT Foundation’s training standards, safeguarding requirements and organizational policies.
• Maintain training equipment, learning resources and classroom infrastructure responsibly.

Requirements

• Graduate in Business Administration, Commerce, Marketing or a related discipline.
• Relevant certification or Training of Trainers certification is desirable.
• Candidates with strong BPO experience and an appropriate diploma may also be considered.
• Strong facilitation, presentation and classroom-management skills.
• Ability to conduct practical demonstrations and activity-based training.
• Effective verbal and written communication skills in English and Hindi; knowledge of the local language is desirable.
• Basic proficiency in Microsoft Office, online learning platforms and digital reporting tools.
• Ability to assess learners objectively and maintain accurate documentation.
• Strong mentoring, counseling and interpersonal skills.
• Ability to work collaboratively with training, mobilization, placement and project teams.