Account Management - Manager

Key Responsibilities

Account Management & Customer Success

Own

end-to-end customer relationships, ensuring high satisfaction, retention,

and engagement.

Track

and improve Voice of Customer (VOC) and Net Promoter Score (NPS) metrics.

Proactively

manage at-risk (RED) accounts and drive recovery plans.

Lead

stakeholder interactions, identify engagement gaps, and strengthen client

relationships.

Plan

• and execute customer engagement initiatives, events, and milestone
• communications.
• Program Management Office (PMO) & Delivery Governance

Drive

program delivery excellence, ensuring projects meet quality, timeline, and

budget objectives.

Monitor

project financials, cost tracking, and profitability.

Ensure

adherence to project management best practices, tools, and governance

frameworks.

Facilitate

audits, track deviations, and ensure timely closure through corrective

actions.

Coordinate

with cross-functional teams and vendors to ensure seamless execution.

Business Enablement & Sales Operations

Manage

CRM systems to ensure data accuracy, pipeline visibility, and reporting

consistency.

Support

sales forecasting, pipeline tracking, and performance monitoring.

Coordinate

quote generation, proposals, order processing, and follow-ups on leads and

renewals.

Partner

with Account Managers on renewals, upsell opportunities, and retention

strategies.

Collaborate

with Finance on invoicing, payment tracking, and financial accuracy.

Standardize

sales processes, templates, and tools to improve efficiency and

scalability.

Data Analytics & Power BI

Design

and develop interactive dashboards and reports using Power BI.

Track

key metrics including sales performance, conversion rates, customer

health, and program KPIs.

Analyze

data to identify trends, risks, and opportunities for business growth and

operational improvement.

Integrate

data from multiple systems (CRM, financials, project tools) into unified

dashboards.

Requirements

Strong

understanding of project management frameworks and customer lifecycle

management.

Hands-on

experience with Power BI (dashboard creation, data modeling,

visualization).

Experience

working with CRM tools and sales reporting systems.

Bachelor’s

degree in Engineering, Computer Science, Business, or related field.

MBA /

PGDBM (Sales, Marketing, or Operations) preferred.

Benefits

• Nucleus is
• well known for identifying, nurturing, and promoting the internal talent and
• having long mutually rewarding associations with its performing associates. Our
• focus programs help our associates to continuously grow based on their
• capability, performance, and career aspirations.