Key Account Manager

• Position title: Key Account Manager
• Experience: 2+ Years
• Notice period: Immedidate joiner
• Location: Bangalore
• Skill set: Sales, International sales, Business development, end-to-end sales, B2B, Customer Success with revenue targets, or Client-facing Sales.

Key Responsibilities

• Own relationships and act as the primary point of contact for assigned accounts.
• Build strong relationships with key decision-makers and stakeholders.
• Conduct structured discovery to understand customer goals, processes, challenges, and success metrics.
• Identify upsell, cross-sell, and expansion opportunities within existing accounts.
• Own the renewal process and proactively manage at-risk accounts.
• Conduct account reviews/QBRs with customers and track business outcomes.
• Manage opportunities from discovery through commercial discussions.
• Maintain accurate account, opportunity, contact, and renewal information in HubSpot.
• Collaborate with delivery teams to ensure customer expectations are met.
• Forecast portfolio revenue and maintain a healthy expansion pipeline.

Requirements

• 4–8 years of experience in B2B Account Management, Customer Success with revenue targets, or Client-facing Sales.
• Proven experience in expansion/upsell revenue, not just account retention.
• Strong consultative selling and discovery skills.
• Comfortable selling multiple services/solutions.
• Experience working with senior decision-makers, preferably US-based clients.
• Strong commercial communication and negotiation skills.
• Excellent CRM discipline; HubSpot experience is a plus.

Preferred

• SaaS, Marketing Services, or GTM experience.
• Experience conducting QBRs / structured account reviews.
• Experience managing renewals and expansion across a portfolio.