Operations Manager

About Axis My India

• Axis My India Limited is
• India’s leading consumer data intelligence company, committed to enabling
• data-driven decision-making. It has launched the "A" App, a
• people empowerment platform designed to enhance the lives of a billion citizens
• by providing access to authentic information and practical solutions for
• everyday needs. The app follows a PHYGITAL model, leveraging Axis My
• India’s vast network of 5,000+ locations across 700 districts. Powered by Google
• Cloud and Google Gen AI, it continuously learns and improves to
• deliver better user experiences. The company is spearheaded by Mr. Pradeep
• Gupta who is a leading name in market research and is India’s top psephologist.

Roles & Responsibilities

• The Business Operations Manager is responsible for
• overseeing and optimizing the company's operational processes. This role
• involves managing resources, developing strategies to improve efficiency, and
• ensuring that all departments work cohesively towards the organization's goals.
• The Business Operations Manager will collaborate with various teams to
• implement best practices, resolve operational issues, and drive continuous
• improvement.

Requirements

Key Responsibilities

• Operational

Strategy

Develop and implement operational strategies that align with the company's goals.

Identify opportunities for process improvements and cost savings.

• Process

Management

• Oversee day-to-day operations to ensure that
• business functions are efficient and effective.
• Streamline workflows to improve productivity and
• reduce operational costs.
• Monitor and analyze operational metrics to ensure
• targets are met.

• Resource

Allocation

• Manage resources, including personnel, equipment,
• and budgets, to maximize operational efficiency.
• Coordinate with department heads to ensure optimal
• allocation of resources

• Team

Leadership

• Lead and mentor operations teams, providing
• guidance and support to achieve department goals.
• Foster a culture of continuous improvement and
• accountability.

• Project

Management

• Plan, execute, and oversee projects aimed at
• improving business operations.
• Ensure projects are completed on time, within
• budget, and meet quality standards.

• Cross-Functional

Collaboration

• Work closely with other departments such as
• Finance, HR, Sales, and IT to ensure seamless operations.
• Act as a liaison between operations and other
• departments to resolve issues and improve communication.

• Compliance

• and Risk Management:
• Ensure that all operations comply with company
• policies, industry regulations, and legal requirements.
• Identify and mitigate operational risks.

• Reporting

• and Analysis:
• Prepare and present regular reports on operational
• performance to senior management.
• Use data-driven insights to recommend and implement
• improvements.

• Vendor

• and Supplier Management:
• Manage relationships with vendors and suppliers to
• ensure quality and cost-effectiveness.
• Negotiate contracts and agreements to benefit the
• company.
• Oversee customer service operations to ensure a high level of customer
• satisfaction.
• Implement systems to handle customer feedback and improve service
• delivery.

Qualifications

• Education: Bachelor’s degree in business administration, Operations
• Management, or a related field. A master’s degree or MBA is preferred.
• Experience: 5 to 9 years of experience in operations management, with at
• least 3 years in a leadership role.

Skills

Strong analytical and problem-solving abilities.

Customer Service and Satisfaction

• Excellent leadership and team management skills.
• Proficient in project management methodologies.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Knowledge of business software and tools (e.g., ERP, CRM).
• Strong communication and interpersonal skills.
• Certifications: Relevant certifications such as PMP (Project Management
• Professional), Six Sigma, or Lean Management are advantageous.

Benefits

Competitive salary and benefits package.

Opportunity to work in a dynamic and growing company.

Make a significant contribution to the company's success.

Stay up-to-date on the latest industry trends and best practices.

At Axis My India, we value discipline and focus. Our team members wear brand on sleeves, adhere to a no-mobile policy during work hours, and work from our office with alternate Saturdays off. If you thrive in a structured environment and are committed to excellence, we encourage you to apply.