Business Analyst

About the Role

The organization is seeking an experienced Business Analyst to support the design and delivery of digital products aimed at advancing financial inclusion, with a particular focus on underserved markets such as rural India. The successful candidate will be responsible for translating business requirements into actionable specifications, conducting data-driven analysis, and collaborating with cross-functional teams to ensure the successful execution of key initiatives.

Key Responsibilities

• ·Collaborate with product, design, technology, and business stakeholders to translate organizational objectives into comprehensive Business Requirement Documents (BRDs) and Functional Requirement Documents (FRDs).
• ·Conduct detailed analysis of user journeys, including onboarding, lending, and engagement processes, to identify areas for improvement and growth opportunities.
• ·Prepare and maintain user stories, process flow diagrams, and supporting documentation for ongoing and upcoming initiatives.
• ·Define, monitor, and report on key performance indicators (KPIs) to evaluate the effectiveness of digital products and processes.
• ·Liaise with technology teams to ensure that business requirements are accurately scoped, appropriately prioritized, and correctly implemented.
• ·Support User Acceptance Testing (UAT), process audits, and post-implementation impact assessments.
• ·Apply structured problem-solving methodologies to address complex and ambiguous business challenges.
• ·Present analytical findings and recommendations to senior stakeholders and leadership.

Requirements

• ·A minimum of 2–4 years of relevant experience in business analysis, product analytics, or a closely related discipline; prior experience within fintech, banking, or agri-tech sectors is strongly preferred.
• ·Demonstrated proficiency in preparing BRDs, FRDs, user stories, and formal process documentation.
• ·Advanced working knowledge of SQL and Microsoft Excel; familiarity with JIRA, Google Analytics (GA), and Figma is required.
• ·Prior exposure to customer onboarding processes, lending journeys, or user engagement frameworks is essential.
• ·Strong analytical capabilities with a demonstrated ability to apply structured, methodical approaches to problem-solving.
• ·Proven ability to operate effectively within a fast-paced, high-ownership, and cross-functional work environment.
• ·Experience mentoring junior team members or leading small project workstreams will be considered an advantage.

Benefits

SarvaGram is on a mission to revolutionize financial services for millions in rural India. We're building the nation's first data-driven platform that combines cutting-edge technology with a human touch to unlock financial possibilities for underserved households.

This is your chance to be at the forefront of innovation. Join us and:

• Shape the future of FinTech: We're not just building a product, we're creating a new category. Be a part of defining the future of financial inclusion for rural India.
• Embrace a high-growth, high-impact environment: This is a non-linear growth opportunity. Build a platform used by millions and witness the network effect drive massive scale.
• Tackle real-world challenges: Apply your skills to solve critical problems and directly empower rural communities.
• Craft solutions that touch lives: Develop innovative products used by diverse household members, each with unique needs