Customer Success Manager

Job brief

You will be heading our customer success team who helps our customers adopt data-driven marketing at scale.

Responsibilities

• Manage service delivery and customer satisfaction (KPI : Responsiveness and Quality of Response)
• Analyse data trends and client performance
• Build and Manage the operations team
• Provide input for product management and engineering teams

Requirements

Qualifications

• Minimum of 10 years of relevant experience in Business Operations for a Digital Marketing agency, or media company.
• Experience in stakeholder and client management.
• Excellent communication, analytical and influencing skills.
• Ability to build and manage a team of associates
• Ability to work and succeed in a dynamic, quickly-changing environment.