System Administrator
*Position is not eligible for remote work.
Job Code
SYSADMIN
Job Family
Supervisory
No
Job Summary
The System Administrator will be responsible for the day-to-day activities related to the banks infrastructure to ensure its security and performance. This position will provide technical expertise and support as needed and may include travel to all bank locations.
Essential Functions, Duties and Responsibilities include, but are not limited to:
Troubleshoot advanced technical issues involving desktops, servers, networking equipment, and all bank applications
Manage the banks Microsoft 365 Tenant and auxiliary products
Manages and supports DNS, DHCP, GPO, and Windows Active Directory
Develop and maintain technical documentation, standard operating procedures (SOPs), and internal knowledge base articles
Supports the banks virtualization server infrastructure
Install, configure, maintain, and troubleshoot virtual servers
Perform regular system backups and data recovery operations
Coordinate with external IT vendors and service providers to resolve infrastructure issues and implement upgrades
Administer, maintain, and troubleshoot the bank's network infrastructure, including switches, routers, wireless systems, firewalls, and network-connected services.
Participate in disaster recovery planning, testing, and business continuity initiatives.
Track, prioritize, and manage vulnerability remediation efforts across the organization
Create and maintain vulnerability metrics and KPI's
Track and manage incident tickets, SLAs, prioritization, and resolution timelines
This job description is only a summary of the typical functions of the job, not an exhaustive comprehensive list of all possible job responsibilities, tasks, and duties. The employee will be required to follow any other instructions and to perform any other duties required by his or her supervisor. Therefore, the responsibilities, tasks, and duties of the jobholder might differ from those outlined above and other duties, as assigned, might be part of the job.
Education, Experience and Qualifications
Education
Education Level
Associate Degree
Information Technology or related field
Preferred
Bachelors Degree
Information Technology or related field
Years of Experience
Minimum
Comments
5
Five (5) years of Information Technology (IT) experience preferred
Required/Preferred
License / Certification
Description
Additional Qualifications
Core Competencies
- Computer skills
- Knowledge of servers, networking, video conferencing systems, telephone systems
- Time-management skills
- Ability to multi-task and meet deadlines
- Problem-solving skills
- Organizational skills
- Customer service skills
- Oral and written communication skills
Detail-oriented
Working Conditions
Indoors, environmentally controlled. Usual office working conditions. The noise level in the work environment is typical of most office environments with telephones, personal interruptions, and background noises.
Occasional travel may include outdoor, uncontrolled environmental conditions, including rain, sleet, ice, snow, extreme heat or cold temperatures.
Travel Requirements
Frequency
Travel to all bank locations will be required as necessary.
Mandatory Vacation
Position requires incumbents to be off work for a minimum of five consecutive business days
Physical Requirements
Requirement
Frequency
Sitting (remaining in a seated position)
Frequently
Standing (remaining on one’s feet in an upright position without moving about)
Occasionally
Walking (moving about on one’s feet)
Frequently
Lifting (raising or lowering an object from one level to another)
Frequently
Carrying (transporting an object, usually by holding it in the hands or arms or on the shoulder)
Frequently
Pushing/Pulling (exerting force upon an object so that the object moves away or toward the force)
Occasionally
Reaching (extending hand(s) and arm(s) in any direction, such as overhead, below waist, forward or lateral)
Frequently
Keyboarding (entering text or data using computer keyboard or 10-key numeric keyboard)
Frequently
Pinching/Gripping (seizing, holding, grasping, turning or otherwise working with the hand(s) or fingers)
Frequently
Stooping (bending downward and forward by bending spine at the waist)
Occasionally
Squatting/Crouching (bending body downward and forward by bending legs and spine)
Occasionally
Kneeling (bending legs at knees to come to rest on knee(s))
Occasionally
- Crawling (moving about on hand and knees or hands and feet)
- Never or Rarely
- Climbing (ascending or descending ladders, stairs, ramps)
Occasionally
Speaking (expressing or exchanging ideas by means of the spoken word to impart oral information to customers and to convey detailed spoken instructions accurately, loudly, or quickly)
Frequently
Hearing (the ability to hear, understand, and distinguish speech, either in person or telephonically)
Frequently
Near Visual Acuity (clarity of vision at approximately 20 inches or less)
Frequently
Far Visual Acuity (clarity of vision at approximately 20 feet or more)
Occasionally
Additional Physical Requirements
May require lifting up to 60 lbs
Job description provided by Independence Bank.
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