Regularly works on cases of medium complexity while also gaining exposure to more complicated issues within the team. Has mastered most basic job duties. Employees are still occasionally directed in several aspects of their work by management. However, more straightforward cases are accomplished without assistance. General proficiency with tools, systems, and procedures required to accomplish the job has been acquired and demonstrated on a regular basis. May need to consult with senior team members or technical support team on more complicated issues.
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