Finance Operations - Manager

The Operations Manager – Finance is responsible for overseeing operational execution, service delivery, and team governance. This role manages end-to-end financial operations workflows—including attainment and bonus calculations, quarterly accruals, MIS reporting, forecast & budgeting, Purchase Order (PO) management, and invoice validation.

The Operations Manager serves as the primary operational leadership contact for various stakeholders including client, vendors and finance team, serving as the 1st Level Escalation Point and managing daily operational alignment, SLA adherence, quality assurance, and ongoing process improvements.

Role Title: Operations Manager (Finance Operations)

Primary Service Location: Bangalore, India

Operating Hours: 9:00 AM to 6:00 PM local time. Should be flexible to work in a partial US/UK time zone to support clients as needed.

Core Responsibilities

• Workflow Management & Service Delivery

Invoice Validation Process: Ensure pre-invoices are validated against the contract. Drive resolution of vendor billing discrepancies, error reporting, creation of "invoice validation output packages" with CIV analysis, turnaround time (TAT) tracking, and defaulter list management.

Attainment & Bonus Operations: Oversee consolidation of attainment numbers across vendor programs from the finance team. Supervise bonus calculations, formula verification against contracts, discrepancy reconciliations with vendors, vendor communication, and invoice validation

Quarterly Accruals Estimation: Oversee quarterly bonus estimates per PO, run rate consolidation, spend reconciliation, and updates within the internal accruals tool. Lead resolution of ad-hoc clarification requests on invoices and billed charges.

Commercial Reporting & Analytics: Maintain MIS reporting dashboards with accuracy, Spend tool reporting, Rate Card reconciliation, Vendor Scorecard, Oversee the generation and maintenance of the OPEX Spend Report.

Purchase Order (PO) Lifecycle Management: Supervise bi-annual PO creation, estimate requisitions, ad-hoc PO additions/top-up, tracking PO utilization and PO closure.

• Team Leadership & Resource Management

• Direct supervisory oversight of Team Leads and Senior Analysts performing core finance and invoice validation functions.
• Ensure all team members maintain the monthly target SLAs and Utilization.
• Manage onboarding and process training (4-week timeline target) for replacement personnel or team expansions without impact to service levels.
• Execute Performance Improvement Plans (PIPs) for non-performing personnel (capped at 30 days) and oversee immediate replacement for policy or security breaches.

• Continuous Improvement & Governance

• Drive process re-engineering, automation, and Lean/Six Sigma methodology implementations to achieve a minimum 5% productivity improvement over the SOW term.
• Maintain and update standard operating procedures (SOPs) and training materials on a quarterly basis.
• Conduct weekly operational status updates, monthly reporting, MBRs, and QBRs with clients.

Minimum Qualifications

Education

Bachelor’s degree in Science /Commerce. Preferably MBA/ Master's Degree in Finance

Experience

4 - 5 years’ experience in Supervisory/ Managerial role and 12+ years of overall experience.

Work Skills

• Detail oriented, well organized, and ability to multi-task in a results-oriented business environment
• Ability to work independently
• Strong analytical, problem-solving & decision-making skills
• Strong expertise in vendor financial management, contract rate analysis, financial analysis, accrual accounting, and invoice validation
• Hands-on experience or working knowledge of Enterprise ERP/Procurement tools including SAP Ariba, and spreadsheet analytical models
• Knowledge of Google workspace, Looker Studio and Gemini are added advantage
• Strong Communication (Verbal and Written) and interpersonal skills
• Ability to work under pressure and meet tight deadlines