Head of Supply Chain Development & Mobilisation

Ingeus is a leading human services provider helping people, business and communities thrive through employment, skills and health & wellbeing services. We are a trusted partner to government and industry delivering services that create positive social impact and transform lives.

Role purpose

The Head of Supply Chain Development & Mobilisation will lead the design & development of Ingeus’ approach and execution of selecting and onboarding partners including partner identification, Due Diligence, Selection and contracting. The role will ensure that Ingeus attracts, selects, mobilises high-quality delivery partners who strengthen service performance, support successful bids, identifies and mitigates risks precontracting and deliver positive outcomes for participants, commissioners and communities.

Working across bids, mobilisation, the postholder will provide leadership on supply chain design, partner engagement, commercial assumptions, contracting and governance. They will be responsible for positioning Ingeus as a provider of choice for delivery partners and ensure supply chain arrangements are compliant, effective and aligned to Ingeus, commissioner and legislative requirements.

Key responsibilities

• National and strategic partner development
• Work with the RDT team to develop selection and onboarding strategies for national and strategic partner relationships that strengthen Ingeus’ capability, market reach, service quality and social value.
• Provide oversight to the Regional Development Team to support them to identify, engage and develop high-quality partners who can support future growth, innovation and delivery excellence.
• Represent Ingeus at industry events, market engagement sessions and external partner meetings.
• Own and administer the Partner Network including ongoing development of improvements and iterations to support upcoming opportunities
• Identify opportunities for accreditations, awards and external recognition that demonstrate Ingeus’ best-practice approach to supply chain management.
• Maintain a clear view of partner capability across Ingeus’ priority sectors, including employment, health, skills, youth, justice and assessments.
• Bid-specific supply chain design and partner engagement
• Lead supply chain development and design activity for major bids, through to and including onboarding.
• Develop bid-specific supply chain selection processes and advise on operational delivery models that maximise outcomes, strengthen bid quality, mitigate commercial and contract risks and supports operational delivery.
• Provide strategic leadership for partner sourcing, engagement, consultation and relationship development before and during bidding activity.
• Work with business development, finance, operational and subject matter expert colleagues to build credible, complaint and deliverable supply chain solutions, including support for potential partners
• Own and coordinate partner due diligence, information requests and bid contributions so that submissions are complete, accurate and commissioner ready.
• Commercial, delivery and Onboarding assurance
• Provide commercial, operational and legal expertise to ensure supply chain partnerships support end-users of our services and high performing contracts.
• Develop and deliver appropriate commercial and contracting flow down, including transfer of outcomes, financial arrangements and risk into delivery partner contracts compliant with head contract requirements.
• Lead accurate costing, commercial assumptions and partner input during the bid process, working closely with finance, operations and business development colleagues.
• Ensure partner roles, responsibilities, volumes, geographies, service interfaces and performance expectations are clearly defined within bid solutions.
• Work with subject matter experts, corporate teams and operational leaders to ensure supply chain requirements are built into processes, systems, mobilisation plans and performance frameworks.
• Support mobilisation by ensuring bid commitments, partner assumptions and subcontracting arrangements are transferred effectively into delivery.
• People leadership
• Lead and develop supply chain colleagues, including direct line management where required.
• Provide oversight to the Regional Development Team, supporting them to identify, engage and develop high-quality partners to drive future growth, innovation and delivery excellence.
• Knowledge, skills and experience

Essential

• Strong negotiation and influencing skills, with the ability to secure partner commitment, resolve issues and agree practical solutions that protect service quality and commercial deliverability.
• Relevant working knowledge of key Ingeus sectors, including employability, justice, health and youth services, ideally with experience in supply chain, partnerships, commissioning, procurement and service design.
• Ability to understand and apply supply chain, partner management, governance, quality and risk principles in a complex operational environment.
• Leadership and management experience, with the ability to motivate, develop and support colleagues.
• Proven ability to work effectively with senior internal stakeholders, operational teams, external partners and commissioners, using clear, confident and tailored communication.
• Strong negotiation and influencing skills, with the ability to secure partner commitment, resolve issues and agree practical solutions that protect service quality and commercial deliverability.
• Ability to build constructive partner relationships while confidently conveying difficult messages, challenging underperformance and cajoling partners to deliver agreed actions and outcomes.
• Experience of supporting bids, mobilisation or strategic projects in a fast-paced environment.
• Ability to develop robust commercial assumptions, review management information and use evidence to inform decisions.
• Excellent written, verbal and presentation skills, with strong attention to detail.
• High level of literacy, numeracy and analytical capability.
• Confident user of Microsoft applications.

Desirable

Experience of designing and implementing supply chain models across multiple contracts.

Experience of outsourced public service delivery.

Project management experience.

Professional supply chain qualification, or working towards one, such as Chartered Institute of Procurement and Supply membership.

Personal attributes

Strategic, commercially aware and outcome-focused.

Collaborative, credible and confident working at all levels.

Highly organised, with the ability to manage competing priorities and deadlines.

Analytical and evidence-led, with sound judgement.

Committed to inclusion, social value and enabling better lives through effective partnerships.

Able to build trust with partners, have difficult conversations, create constructive, transparent working relationships that position Ingeus as a partner of choice: supportive, fair and collaborative, while holding partners to account for performance and quality.

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