Insulet Corporation Healthcare/BioTech

Principal User Experience Researcher

Acton, MA +1 Hybrid Full-time

Location: Acton, Massachusetts

Job Summary

Want to change the user experience of diabetes care? Join a mission-driven team working to improve the experience of people living with diabetes through thoughtful, human-centered digital design. At Insulet, we’re investing in scalable, customer-focused solutions that support people across their entire diabetes journey with Omnipod.

We’re looking for a Principal Design Strategy Lead to define world-class user experience & product strategies for the Omnipod app. You’ll create the user journey vision, bring clarity to complex digital product solution spaces, and ensure that our portfolio reflects a cohesive, human-centered design approach focused on outcomes for our business.

You will also help shape long-term experience direction across the Omnipod portfolio and influence strategic product decisions through customer-centered insights and design thinking.

You bring a track record of crafting user and customer experience journeys, user-centered design strategy, and driving organizational alignment to deliver exceptional digital product experiences in healthcare by partnering with patients, clinicians, product managers, engineers, and internal design & innovation teams. You have:

  • Defined the vision for future user experiences
  • Demonstrated process and cross-functional alignment
  • Tangible, real-world results

Position Overview

Additional Locations: San Diego, California

Job description provided by Insulet Corporation.
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