IT Service Delivery Analyst

• Location: Plano, TX
• By living according to a common set of values, we create a culture that unifies, embraces the uniqueness we all bring to the company, and positions Integer for long-term success.
• At Integer, our values are embedded in everything we do.

Customer

We focus on our customers’ success

Innovation

We create better solutions

Collaboration

We create success together

Inclusion

We always interact with others respectfully

Candor

We are open and honest with one another

Integrity

We do the right things and do things right

Job Description Summary

The primary purpose of this position is to establish process and procedures for consistency along with ensuring successful delivery of services and projects within the organization. Takes direction from management and senior staff. Responsible for participating in gathering, analyzing requirements, and implementing complex projects driven by both IT and the business. Ensures Integer internal and external customer expectations are met or exceeded.

Accountabilities & Responsibilities

Adheres to Integer’s Values and all safety, environmental, security and quality requirements including, but not limited to: Quality Management Systems (QMS), Safety, Environmental and Security Management Systems, U.S. Food and Drug Administration (FDA) regulations, company policies and operating procedures, and other regulatory requirements.

Vendor account management

Procurement responsibilities

Cultivates internal networks to facilitate completion of tasks

Develops a basic understanding of supported functional areas

Estimates work and gathers requirements for a wide range of projects

Drives deliverables for assigned projects including but not limited to expansions and acquisitions

Develops and manages schedules for deployments, upgrades, refreshes, renewals, licensing, etc.

Supports upgrades to technology and verifies compatibility of existing applications

Troubleshoots routine issues and resolves incidents in a timely manner

Communicates clearly and works with functional team members

Provides feedback on approaches and decisions

Develops and maintains a productive working relationship with project sponsors, customers, and key systems users

Performs other duties as required.

Education & Experience

Minimum Education: BS Degree in Information Systems, Business, Engineering, Computer Science or related discipline, or equivalent experience.

Minimum Experience: 0-2 years’ experience.

Knowledge & Skills

Special Skills

Demonstrated ability to work in and foster a team based environment

Ability to communicate and present effectively

Good organizational skills

Managing to a budget

Other: May travel up to 10% of the time

Our total rewards program is designed to attract, retain, and motivate associates to contribute to Integer’s success. Our compensation program includes base salary and a cash-based incentive program supporting our pay-for-performance philosophy. We provide a comprehensive benefits package with immediate eligibility including medical, dental, vision, disability, life insurance, and adoption benefits. Parental leave is available after one year.

Optional employee-paid programs include supplemental life insurance, critical illness, hospital indemnity and accident insurance. Employees are immediately eligible to participate in the 401(k) plan with company matching contributions. We provide 80 hours (10 days) of company designated holidays per year plus an annual allotment of paid time off.

U.S. Applicants: Equal Opportunity Employer. In addition, veterans and individuals with disabilities are encouraged to apply.