Dermatology EHR Software Trainer

eDerm is a complete dermatology practice software solution providing practice management (PM) and EHR (electronic health record) applications. We are hiring a self-motivated Software Trainer with experience training employees on medical software workflow/procedures. The successful Software Trainer will work directly with the software development team to ensure that the users understand the product and outlined procedures.

We are looking for a detail-oriented and dedicated individual who will fit into our ‘Get it done!’ culture. The job will require overtime hours as well as working off-hours during go lives. If you enjoy working with other professionals who believe in delivering quality solutions to difficult problems, we encourage you to apply.

Our ideal candidate has dermatology medical assistant experience and a strong understanding of medical terminology and clinical workflows.

Candidates are expected to have the flexibility to travel extensively, 75% of the time throughout the US, with little notice.

Train and coach employees on procedures related to the software via in person, videoconference, and webinar

Become a subject matter expert on software applications through self-directed learning while remaining current with the product as updates are made

Identify and suggest opportunities for operational and product improvements

Liaise between business and technology team members with customer-facing responsibility

Review and follow up internal tickets, tasks, and special projects as assigned by management

Provide project status updates as needed

Participate in software testing as improvements are made

Accountable for projects assigned by senior management related to training customers on software

Create training manuals for all customers

The understanding of actual clinical flow & implications of workflows (and solutions)

Previous physician practice management system (PMS) / electronic health record (EHR) software experience

Understanding of RCM workflows

Proficient in Microsoft Office

Knowledge in process data analysis and business processes

Good communication skills with experience developing and managing customer relationship

Excellent analytical skills and ability to learn quickly

High motivation and desire to do whatever it takes to help our company succeed

Good project management skills

Excellent problem-solving skills

Ability to work independently, learn new tasks/handle multiple tasks, solve problems, meet deadlines, and show strong self-motivation and initiative

Job Type

Full-time

#LI-Remote

Experience

2-3 year's work experience

Education

Bachelor’s Degree preferred

All your information will be kept confidential according to EEO guidelines.

eDerm provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.