Senior Manager, DDS Operations

About the team you are joining

IATA’s Business

• Intelligence Services are the focal point and driving force for data management
• and global BI services for the aviation industry. The team is comprised of
• aviation industry experts, data management and analytic professionals. One of
• the four verticals within the IATA BIS department focused on Passenger Traffic
• & Sales.
• This unit places a
• strong emphasis on managing end-to-end delivery of products, Vendor managements
• and acting as IATA in-house business expert in direct liaison with external
• providers and partners.
• The Senior Manager, Operations reports to Head, Pax
• Traffic & Sales BI.

Responsibilities

• Take Charge of the technical
• and operations aspects of DDS cloud-based industry data solution.
• Serve as the in-house business specialist
• and lead in direct liaison with external providers, partners, and internal
• IT stakeholders.
• Guiding end-to-end ETL processes
• in collaboration with the Ingestion team, in coordination with ARC and
• external vendors.
• Oversee the client end to end delivery
• processes, this includes both Flat file and webtool deliveries and in
• coordination with ARC.
• Identify opportunities to
• improve and optimize operational processes and performance through
• data-driven insights.
• Monitor, measure, and report
• SLAs for different vendors in coordination with IT and create an early
• warning mechanism related to Vendors quality, through creation and
• distribution of regular reports and dashboards to support decision making
• and early warnings.
• Oversees the processes of – but
• not limited to - developing Statement of Work on change requests and
• sign-off on the deliverables and aid in grooming stories and making sure
• it’s a reflection of the business needs.
• Budget management: Monitor,
• manage and optimize the bank of days and costing related with enhancement
• and other out-of-pocket expenses.
• Managing in coordination with
• IT all maintenance and development processes and ensuring compliance with
• ISO27001 / ISO 9001 standards.
• Manage a team responsible for
• both product delivery and solution technology by mentoring and developing
• a team of BI experts.
• Training other colleagues on
• data management framework, processes, tools and functions, which promote
• database standards and best practices.