About the team you are joining
- Based in Madrid and under the mentorship of the Assistant Manager and
- Senior Manager for Standardization Participation, the Intern for IATA
- Standardization Participation will play a crucial role in advancing the Agency
- Participation agenda.
- The Participation Team consists of 31 team members from 10 different
- nationalities (75% Female and 25% Male) located in Madrid, Beijing, and
- Singapore. The Team manages, the IATA Agency Program, a global program designed to facilitate the
- secure distribution of airline tickets and airwaybills through a network of
- accredited locations. We proudly serve around 59,000 Travel Agents and 20,000
- Cargo Agents worldwide.
- The Agency Program is governed by a set of established resolutions,
- rules and procedures adopted by the Conference to uphold industry standards and
- practices.
- If you are
- passionate about the airline industry and eager to enhance your expertise,
- don't miss the opportunity to join us!
What your day would be like
- Learn from and
- collaborate with ONE Agency Participation team across all locations to collect,
- analyze and execute all changes to departmental SOPs on the IATA Business
- Process Tool;
- Assist the team with
- backlog of AMS (Agency Management System) development and enhancements, as well
- as complaints analysis;
- Learn and
- participate in the Agency Management System development and enhancements;
- Support the team
- with the drafting of communications and updates regarding topics such as
- ISO9001 Certification, open audit items, Business Continuity Plan, operational
- logs, etc.;
- Participate in
- departmental projects and initiatives, and perform analytical work;
- Support the team
- with administrative and reporting tasks as required.
Job description provided by International Air Transport Association.
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