Specialist I, IT Project/Product Management

Location: Chennai (Guindy), India

Job Summary

Are you passionate about innovation that transforms everyday products into extraordinary experiences?

IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences, we deliver sustainable innovations that elevate everyday products.

Digital Technology Solutions: Accelerating innovation through data, technology and digital transformation, building intelligent solutions that enhance experiences and power smarter decisions.

The role is based in Chennai, India (Onsite role). Be part of a motivated, passionate, and open-minded team where together we can achieve greatness and make a real impact. Your potential is our inspiration.

Seeking a highly skilled and experienced ServiceNow Developer with a minimum of 5 years of hands-on experience in developing and customizing ServiceNow applications. The ideal candidate will be a self-starter capable of working independently and collaborating directly with business stakeholders to deliver scalable and efficient ServiceNow solutions.

Where You’ll Make a Difference

Design, develop, and customize applications and modules on the ServiceNow platform.

Develop and maintain Business Rules, Client Scripts, UI Policies, Script Includes, and Flow Designer workflows.

Build, configure, and support forms, catalog items, record producers, notifications, templates, reports, and dashboards.

Develop, implement, and maintain integrations using REST/SOAP APIs and MID Server technologies.

Configure and manage data models, relationships, reference data, roles, and access controls (ACLs).

Ensure ServiceNow solutions are secure, scalable, upgrade-safe, and aligned with platform best practices.

Participate in solution testing, deployment, documentation, and continuous improvement initiatives.

Troubleshoot platform issues, conduct root cause analysis, and implement effective resolutions.

Collaborate with architects, administrators, developers, and business stakeholders to gather requirements and deliver high-quality solutions.

What Makes You the Right Fit

• Minimum 5 years of hands-on experience in ServiceNow development, configuration, and platform customization.
• Strong proficiency in JavaScript, ServiceNow Glide scripting, and ServiceNow development best practices.
• Experience working with core ServiceNow modules, including ITSM, ITOM, and CSM.
• Proven expertise in developing and supporting integrations using REST and SOAP APIs.
• Familiarity with Flow Designer, Workflow Editor, Service Portal, and custom application development.
• Solid understanding of data modeling, access controls (ACLs), and platform security standards.
• ServiceNow Certified System Administrator (CSA) and/or Certified Application Developer (CAD) certification preferred.
• Strong problem-solving and analytical skills, with the ability to translate business requirements into effective technical solutions.
• Excellent verbal and written communication skills, stakeholder engagement capabilities, collaborative mindset, attention to detail, and the ability to manage multiple priorities effectively.
• How would you stand out?
• ServiceNow CSA and/or CAD certification with experience across multiple ServiceNow modules and custom application development.
• Proven expertise in delivering complex integrations and automating business processes using REST/SOAP APIs, MID Server, and Flow Designer.
• Strong ability to partner with stakeholders, translate business needs into scalable solutions, and drive continuous platform improvements.

Why Choose Us

Global and supportive work environment.

Comprehensive health insurance benefits.

Learning, training, and career development opportunities.

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more