Location: Hyderabad, Telangana
As one of the world’s leading independent global investment firms, Invesco is dedicated to rethinking possibilities for our clients. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world. If you're looking for challenging work, intelligent colleagues, and exposure across a global footprint, come explore your potential at Invesco.
Key Responsibilities / Duties
Monitoring the infrastructure like Servers (Both Windows, Linux & Solaris), Network devices (Both Cisco & Juniper:- Switches, Routers, firewalls, WLC ,WAP, VPN, UPS Etc.) And Communication Links (MPLS - GWAN), Storage devices (Dell, Hitachi and HP) and Applications.
Perform Business Ready Checks for critical applications and Batch jobs take necessary action on the failures and report as appropriate
Utilizes enterprise monitoring solutions to identify alarms that have been triggered against the Entire environment and acknowledging the alerts / creating the tickets(Incidents) and assign to relevant teams.
Identify and track all problems relating to the production environment, resolve issues whenever possible and escalates if necessary, provides support for calls and emails to ensure all interactions are timely and professional.
Proactively contacts stakeholders when production services are significantly delayed or impacted.
Sharing the performance reports for IT Infrastructure devices to the respective support teams for analyzing.
When a problem impacts the IT services, the NOC Engineer works to triage or troubleshoot the problem, if possible. NOCs generally have standard operating procedures that the NOC Engineer will closely follow. This may include coordinating with third-party vendors, customer contacts or other IT team
When requested provide intelligent hands-on support for all areas of the Infrastructure Services Group.
Monitor the performance and capacity of computer systems using a variety of tools, Analyze hardware, software and environmental alerts. When an issue is identified, NOC engineers work to determine the cause of the problem and collaborate with respective teams till it get resolved
Participates in creation and ongoing maintenance of documentation to ensure that clear, concise and accurate information is readily available to assist with incident resolution.
Provides a complete and accurate summary of all activities during shift turnover, to ensure continuity with peers.
Basic knowledge on Enterprise Monitoring Tools like SolarWinds Orion / SCOM ..etc
Knowledge on ITSM tools like ServiceNow
Knowledge on ITIL Process.
Work Experience / Knowledge
- 0-1 years in a NOC or L1 Support for Applications or similar technology.
- Previous experience in a Financial Services, highly pressured environment essential.
- Must possess an up-to-date understanding of all Infrastructure technologies and a good technical knowledge of Wintel Services.
- This position is based out of Hyderabad.
Full Time / Part Time
Full time
Worker Type
Employee
Job Exempt (Yes / No)
No
Workplace Model
At Invesco, our workplace model supports our culture and meets the needs of our clients while providing flexibility our employees value. As a full-time employee, compliance with the workplace policy means working with your direct manager to create a schedule where you will work in your designated office at least three days a week, with two days working outside an Invesco office.
Why Invesco
In Invesco, we act with integrity and do meaningful work to create impact for our stakeholders. We believe our culture is stronger when we all feel we belong, and we respect each other’s identities, lives, health, and well-being. We come together to create better solutions for our clients, our business and each other by building on different voices and perspectives. We nurture and encourage each other to ensure our meaningful growth, both personally and professionally.
We believe in diverse, inclusive, and supportive workplace where everyone feels equally valued, and this starts at the top with our senior leaders having diversity and inclusion goals. Our global focus on diversity and inclusion has grown exponentially and we encourage connection and community through our many employee-led Business Resource Groups (BRGs).
What’s in it for you?
As an organization we support personal needs, diverse backgrounds and provide internal networks, as well as opportunities to get involved in the community and in the world.
Our benefit policy includes but not limited to
Competitive Compensation
Flexible, Hybrid Work
30 days’ Annual Leave + Public Holidays
Life Insurance
Retirement Planning
Group Personal Accident Insurance
Medical Insurance for Employee and Family
Annual Health Check-up
26 weeks Maternity Leave
Paternal Leave
Adoption Leave
Near site Childcare Facility
Employee Assistance Program
Study Support
Employee Stock Purchase Plan
ESG Commitments and Goals
Business Resource Groups
Career Development Programs
Mentoring Programs
Invesco Cares
Dress for your Day
In Invesco, we offer development opportunities that help you thrive as a lifelong learner in a constantly evolving business environment and ensure your constant growth. Our AI enabled learning platform delivers curated content based on your role and interest. We ensure our manager and leaders also have many opportunities to advance their skills and competencies that becomes pivotal in their continuous pursuit of performance excellence.
To know more about us
About Invesco: https://www.invesco.com/corporate/en/home.html
About our Culture: https://www.invesco.com/corporate/en/about-us/our-culture.html
About our D&I policy: https://www.invesco.com/corporate/en/our-commitments/diversity-and-inclusion.html
About our CR program: https://www.invesco.com/corporate/en/our-commitments/corporate-responsibility.html
Apply for the role @ Invesco Careers: https://careers.invesco.com/india/
Job description provided by Invesco.
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