Analyst I, Information Technology

The Analyst I, Information Technology reports directly to the Manager, Applications and supports the administration,maintenance, and continuous improvement of enterprise applications and related business processes. The position is responsible for providing application support, resolving user issues and service requests, maintaining documentation, assisting with reporting and data analysis, supporting testing activities, and monitoring operational processes.

The Analyst I collaborates with business stakeholders, technical teams, and external vendors to ensure reliable system performance and high-quality customer support. This position does not have direct reports. We are looking for a talented Analyst I, Information Technology to join our industry-leading Information Technology team at our Linesight office in Dublin, Ireland.

Provide support for enterprise applications and business systems by responding to incidents, service requests, and user inquiries submitted through established support channels.

Support the administration and maintenance of assigned applications by performing routine configuration, data validation, security, and user access activities.

Create, maintain, and distribute operational reports, dashboards, data extracts, and other reporting solutions to support business and departmental objectives.

Monitor scheduled jobs, automated processes, integrations, interfaces, and system notifications to ensure successful execution and timely issue identification.

Participate in application testing activities, including system upgrades, enhancements, patches, bug fixes, and user acceptance testing efforts.

Maintain Standard Operating Procedures (SOPs), Work Instructions (WIs), knowledge base articles, and other documentation required to support business and IT operations.

Provide end-user training, support materials, and guidance to promote effective use and adoption of enterprise applications.

Assist with data analysis, data validation, and process reviews to help ensure information accuracy and operational efficiency.

Assist with user security administration activities, including access requests, role assignments, access reviews, and compliance with established security policies.

Support audit, compliance, and governance initiatives by gathering documentation, preparing reports, and providing requested evidence for internal and external reviews.

Collaborate with business users, technical teams, and external vendors to support day-to-day application operations and project-related activities.

Maintain awareness of application functionality, business processes, and technology best practices through ongoing learning and professional development.

Other IT Administrative functions as assigned.

Qualifications & Requirements

• 2 Years of IT experience in an Information Technology organization.
• Experience with Power BI or similar reporting tool. (desired)
• College degree (desired) or equivalent work experience in the IT field.
• Advanced level of experience working with Microsoft Office products, particularly Excel (able to put formulas together, create pivot tables, etc.), Visio, Access, and Planner.
• Strong critical thinking and math skills as well as a detail-oriented work ethic.
• Demonstrate accuracy and attention to detail with a focus on accomplishing objectives.
• Basic understanding of sampling and monitoring methodology (pull reports off monitoring or reporting tools on a variety of applications).
• Excellent written, communication and documentation skills.
• Work effectively with other members of the team and provide excellent customer service to end users.
• Previous working experience in a global environment is a plus. · Ability to work independently in a fast-paced environment.

DEMONSTRATED COMPETENCIES (DESCRIBE BEHAVIORS NECESSARY FOR ROLE)

• Consistently seek new opportunities in a persistent quest for excellence to deliver value and help our end users succeed. (show entrepreneurship)
• Must approach their work enthusiastically, with a contagious energy and drive that shows everyone they love what they do.
• Must display creativity, continually working to improve our solutions, tools, methods, and entire service delivery system for the benefit of our end users. Be an innovator.
• Ability to manage multiple tasks at a time and respond to customer inquiries promptly. Strong customer service skills a must.
• Must conduct oneself with uncompromising honesty and true commitment to the welfare of our clients and each other. We are ethical professionals.
• Must exhibit the ability to sustain long-term relationships of compelling mutual value through teamwork and commitment to individuals. We are good partners.
• Must be driven to succeed.

PHYSICAL & ENVIRONMENTAL REQUIREMENTS (ADA COMPLIANCE)

Must be able to stand, sit, and walk for prolonged periods.

WORK ENVIRONMENT

Will work in office environments, attend meetings on and off site and might tour project areas while being escorted by the client or IPS Supervisors for observation purposes.

TRAVEL

• Position may travel 5% of time for industry events or as necessary to complete duties.

SAFETY

• This position is a safety-sensitive position. The employee is designated for field work and attends activities at client sites where they work in construction, process, packaging, manufacturing, research or other "non-administrative" areas.

All interviews are conducted either in person or virtually, with video required.

About Us

IPS, a Berkshire Hathaway Company, is a global leader in developing innovative business solutions for the biotechnology and pharmaceutical industries. Through operational expertise and industry-leading knowledge, skill, and passion, IPS provides consultancy services, architecture, engineering, project controls, construction management, and compliance services that allow clients to develop and manufacture life-impacting products.

Its newest acquisition, Linesight, specializes in cost, schedule, risk, program, and project management services in various market sectors, including data centers, life sciences, and high-tech industries. With the addition of Linesight, IPS has over 3,000 professionals in over 45 offices across 17 countries in the Americas, Europe, Asia Pacific, Southeast Asia, Australia, and the Middle East.

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