Operations Contract Manager

Location: UK | England | Remote

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain is seeking a proactive Operations Contract Manager to join our UK Contract Management team. As a vital pillar of our Contract Management operations, you will take ownership of business-critical Management Information (MI) reporting and executive presentation sets for our valued client base. In this role, you’ll have the opportunity to refine data workflows, enhance presentation standards, and work directly alongside Contract Managers to ensure seamless day-to-day service delivery. Here, your sharp analytical skills and collaborative mindset will directly elevate customer partnerships across our UK network.

What You’ll Do (Responsibilities)

In this role, you will

• Oversee Monthly Client Reporting: Manage, generate, and deliver scheduled monthly MI reporting and executive presentation decks for existing customers.
• Optimize & Standardize Data Workflows: Rationalize existing reporting processes and establish standardized presentation frameworks for Quarterly and Annual Business Reviews (QBR/ABR).
• Facilitate Client Onboarding: Seamlessly integrate new clients into the MI reporting infrastructure to ensure complete operational alignment from day one.
• Drive Continuous Improvement: Partner with the broader Contract Management team to refine daily processes, including mailboxes, CMS Trackers, and operational workflows.
• Deliver Ad-Hoc & Critical Support: Provide dependable day-to-day assistance to Contract Managers and assist leadership during critical client situations.

What You’ll Bring (Skills & Qualifications)

The ideal candidate will have

• Proven experience in a data-focused support, operations, or contract management support role.
• Strong knowledge of data analysis, management information (MI) reporting, and executive presentation preparation.
• Ability to work autonomously and manage competing client deadlines without direct supervision.
• Strong stakeholder engagement skills with a track record of building cross-functional relationships and delivering service excellence.

What We Offer (Benefits)

• Competitive compensation and benefits aligned with experience.
• Flexible work options/alternative work options to support work–life balance.
• Comprehensive health, wellness, and retirement plans.
• Opportunities for continuous learning and professional growth.
• Ready to shape the future of information management? Apply today and let's unlock the potential of your career together.
• Category: Operations Group