Operations Data Analyst

Location: Sydney, NSW

Helia is Australia’s first Lenders Mortgage Insurance (LMI) provider, with more than 60 years of expertise in the Australian housing market. We exist to accelerate financial wellbeing through home ownership.

Our mission is to deliver innovative, tailored solutions in partnership with our customers, making the home ownership journey simpler and more accessible. We do this through efficient, customer-focused services powered by leading technology, data and digital solutions.

The Operations Data Analyst is a part of the centralised analytics team responsible for key reports and analytics for the Operations and Sales & Partnership teams. Team members are ‘specialist generalists’ i.e. each person brings their key domain knowledge but are also eager to work on other roles to ensure the team meets its outcomes across the Finance, Risk, Strategy, Operations and the Sales and Partnerships areas.

The Operations Data Analyst is responsible for analysing operational data and providing insights to improve efficiency, productivity and decision-making for both internal and external customers.

Responsibilities

• Sourcing, cleansing, analysing & communicating data sets related to various aspects of Helia’s operations. This could include application metrics, sales data, customer feedback, third party data etc.
• Monitoring key operational performance data, including developing dashboards and reports to help visualise this data for stakeholders
• Identifying trends, patterns and anomalies in data and investigating root causes, including sourcing additional data to understand why certain outcomes are occurring
• Summarising analysis into key insights that can be shared with stakeholders and customers, leveraging data visualisation techniques
• Attending customer and stakeholder meetings to support the business owner presenting and discussing insights
• Responding to adhoc queries from stakeholders and customers relating to operational data

What You’ll Bring

You’ll bring a curious and analytical mindset, with the ability to challenge assumptions, identify trends and uncover root causes. Commercially astute and proactive, you’ll draw on multiple data sources to form objective, well-informed insights that support decision-making across teams and enhance the customer experience. You’ll also demonstrate the following attributes:

A curious mind, with data exploration at the forefront

Analytical skills including demonstrated experience of working with data to provide actionable insights

Ability to work with internal and external stakeholders to source relevant data

Extensive experience with querying languages – preferably snowflake SQL

Experience with PowerBI for effective data visualisation

Ability to communicate insights to different levels of management

Commercial acumen and market awareness

Attention to detail and results orientated

Demonstrated experience in an operational environment

Experience working with customers to understand needs rather than wants

Financial background or LMI experience/knowledge desirable

Intermediate Excel skills

At Helia, we’re building a team focused on creating opportunities and brighter futures for our people. When you join Helia, you become part of an organisation that genuinely cares about what matters to you — whether that’s work-life balance, flexible ways of working, wellbeing, or professional growth. We offer a range of benefits and support designed to help you thrive both personally and professionally.

Helia is a place where you can grow, learn and make a meaningful impact. We foster a collaborative and inclusive culture where innovation, continuous learning and cross-functional teamwork are encouraged to deliver great customer outcomes. Located in the heart of North Sydney, our office offers a vibrant workplace experience with some of Sydney’s best views.

If you are interested in joining a company where you can realise your full potential and grow, we would love to hear from you!

We have a diverse business community: our people, our customers and communities are reflective of this and as an organisation we are committed to continually hiring a diverse workforce. We ensure our people always feel supported and we do this by our openness to flexible work options and our commitment to inclusion, regardless of career level, life-stage, or experience.