Strategic Account Manager

Location: London-London-UK

What You Will Do

As a Strategic Account Manager, you will play a critical role in supporting and executing account management strategies for a portfolio of high-value national and international customers. Working with some of Johnson Controls' largest and most strategically important accounts, you will build strong relationships with senior decision-makers, drive customer retention, and identify opportunities to expand our share of wallet through the full range of JCI solutions and services.

You will be accountable for sales growth, profitability, and complex commercial negotiations while managing longer sales cycles and delivering outcomes that contribute significantly to broader business objectives. This role offers the opportunity to influence key customer strategies and create lasting partnerships that drive mutual success.

What We Offer

Competitive salary and performance-based bonus

Company car or car allowance

• Pension scheme
• Private medical insurance
• Life assurance
• Employee assistance programme
• Career development and progression opportunities within a global organisation
• Ongoing training and professional development
• Access to employee discounts and wellbeing programmes

How You Will Do It

• Develop and execute account plans for a portfolio of strategic national and international customers.
• Build and maintain strong relationships with customer stakeholders, including director and executive-level contacts.
• Drive account growth through retention strategies and identification of cross-sell and upsell opportunities across the Johnson Controls portfolio.
• Lead commercial discussions and negotiations to maximise revenue, profitability, and long-term customer value.
• Collaborate with internal stakeholders to ensure delivery of customer commitments and service excellence.
• Manage complex sales opportunities through extended sales cycles and multiple decision-makers.
• Monitor account performance against sales, profitability, and operational objectives.
• Analyse customer needs, market conditions, and competitive activity to identify growth opportunities.
• Support forecasting, pipeline management, and strategic account reviews.
• Act as a trusted advisor to customers, aligning Johnson Controls solutions with their business goals and operational needs.

What We Are Looking For

Required

• Proven experience in strategic account management, key account management, or complex B2B sales.
• Demonstrated success managing and growing high-value customer relationships.
• Experience engaging and influencing senior stakeholders at director and executive levels.
• Strong commercial negotiation and contract management skills.
• Ability to manage multiple stakeholders and navigate complex organisational structures.
• Track record of delivering revenue growth, customer retention, and profitability targets.
• Strong analytical, planning, and forecasting capabilities.
• Excellent communication, presentation, and relationship-building skills.
• Self-motivated and results-oriented with a customer-centric approach.

Preferred

• Experience within building technologies, HVAC, fire, security, industrial solutions, or related sectors.
• Experience managing national or international enterprise accounts.
• Knowledge of solution-selling methodologies and strategic account planning frameworks.
• Degree qualification in Business, Engineering, or a related discipline.
• Experience working within a matrix or global organisation.
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