HR SSC - Germany

Location: DEU-North Rhine-Westphalia-Düsseldorf

Who We Are

At JD.com, also known as JINGDONG, we are building one of the world’s most trusted technology and supply chain ecosystems. What started as a bold idea in China has evolved into a NASDAQ-listed, Fortune 44 global enterprise serving over 700 million active customers. Powered by advanced logistics, innovative technology, and a commitment to integrity, JD.com operates across retail, logistics, technology, property and more, creating solutions that make everyday life smarter, faster, and more connected.

Our Global Reach

JD.com is expanding its international footprint through a digitally intelligent, cross-border supply chain and world-class logistics network, supported by platforms such as Joybuy, which brings trusted products to customers worldwide. Today, our teams operate across China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE and beyond, reaching customers in every corner of the world.

Learn more about who we are and what we do: https://corporate.jd.com/

What We Offer

Joining JD.com means becoming part of a company where people, innovation, and impact go hand in hand. We offer a competitive salary, a great location, and a supportive, people-first culture where your growth truly matters. With access to global projects, learning opportunities, and an inclusive environment that values every voice, you’ll have the space to shape the future with us.

About The Team

You’ll be joining the JD.com team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Who We Are At JD.com, also known as JINGDONG, we are building one of the world’s most trusted technology and supply chain ecosystems. What started as a bold idea in China has evolved into a NASDAQ-listed, Fortune 44 global enterprise serving over 700 million active customers. Powered by advanced logistics, innovative technology, and a commitment to integrity, JD.com operates across retail, logistics, technology, property and more, creating solutions that make everyday life smarter, faster, and more connected.

Our Global Reach JD.com is expanding its international footprint through a digitally intelligent, cross-border supply chain and world-class logistics network, supported by platforms such as Joybuy, which brings trusted products to customers worldwide. Today, our teams operate across China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE and beyond, reaching customers in every corner of the world.

Learn more about who we are and what we do: https://corporate.jd.com/ About The Team You’ll be joining our Global HR SSC team, dedicated to building a seamless, efficient, and people-centric Shared Services function that powers JD.com’s rapidly growing supply chain and logistics network in the region. We are looking for an HRSSC Specialist / Lead dedicated to supporting our European logistics operations. In this role, you will be the backbone of our frontline human resources service delivery, driving operational efficiency, ensuring employee satisfaction, and delivering key HR admin services across our logistics hubs and warehouses.

Fluency in German is required to effectively support local logistics operations, engage with regional employees, and interface with German labor bodies and authorities. What You'll Do

Operational Leadership: Lead and oversee end-to-end payroll processing across multiple European countries (Pan-EU footprint), ensuring accurate, compliant, and timely payroll execution.

Regional Expertise: Act as the primary subject matter expert for French payroll operations, while strategically managing payrolls across other European markets, including Germany, the Netherlands, Spain, Belgium, Italy, and the UK.

Vendor & Partner Management: Drive external payroll provider management, evaluating vendor performance, negotiating SLAs, and holding partners accountable to standard metrics.

Compliance & Audit: Safeguard compliance with evolving local labor laws, tax legislation, and social security regulations across all European jurisdictions; lead internal and external payroll audits.

Cross-Functional Collaboration: Partner closely with regional HR Business Partners, Legal, Finance, and Global Mobility teams to ensure seamless data flows, variance resolution, and aligned financial reporting.

Process Standardisation & Transformation: Design, standardize, and scale European payroll operations; leverage digital tools and automation to optimize workflow efficiency and data integrity. What We're Looking For

Experience: 6+ years of progressive in-house global/European payroll experience, with a strong background in Pan-European (Pan-EU) payroll management within a multi-country setup.

Core Expertise: Deep, hands-on knowledge of French payroll compliance and regulations is essential; strong practical expertise in German payroll or other major European jurisdictions is highly preferred.

Language Requirements: Fluency in German, Mandarin, and English is required to seamlessly communicate with logistics operational teams, local authorities, global headquarters, and regional stakeholders. Additional European languages are a plus.

Leadership & Stakeholder Management: Proven capability to lead complex payroll initiatives, manage external vendors, and influence cross-functional business stakeholders in a fast-paced global business.

Analytical & Strategic Mindset: Exceptional analytical skills with a focus on risk mitigation, internal controls, process improvement, and system optimization.

Tech-Forward: Passionate about leveraging AI, automation, and modern payroll technology to drive measurable improvements in operational efficiency and accuracy. What We Offer

Base location: Düsseldorf, Germany

At JD.com, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

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