Alliance Program Office Manager

Location: London, GBR

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Senior program management professional responsible for orchestrating governance, operations, and strategic initiatives across JLL's global Alliance Program (which is a Sourcing and Procurement program - not IT Related). This role serves as the central coordination point for multi-regional Alliance partnerships, ensuring operational excellence, compliance, and continuous improvement across all Alliance activities. The role provides critical PMO support to the Alliance Global Program Lead and regional leadership teams, maintaining governance frameworks that span AMER, EMEA, APAC, and LATAM regions.

Alliance Governance & Process Management (35%)

• Design, maintain, and continuously improve the Alliance Standard Operating Procedures (SOP)
• Manage monthly SteerCo sessions across all regions (AMER, EMEA, APAC, Corporate)
• Coordinate annual Governance Calendar and meeting cadence for all Alliance activities
• Oversee Risk & Escalation Logs at program and regional levels
• Facilitate budget planning process aligned to governance
• Maintain Alliance folder structure, access controls, and document governance

Auditing, Testing & Compliance (25%)

• Conduct comprehensive audits of Supplier Relationship Management (SRM) processes
• Perform quarterly testing of Alliance compliance and folder access
• Develop and execute audit frameworks for Services Exchange elements (Responsible Procurement, Category Management)
• Monitor and report on audit outcomes and remediation actions
• Support regional teams in closing audit gaps and improving compliance scores
• Provide "audit readiness" training and support

Reporting & Performance Monitoring (15%)

• Compile and distribute monthly Key Metrics reports
• Prepare quarterly and H1/H2 progress reports
• Generate executive-level dashboards and stakeholder updates

Workstream & Risk Management (15%)

• Maintain Alliance PMO Workstream Plans aligned to corporate strategy (Accelerate 2030)
• Coordinate program-level risk identification, assessment, and mitigation
• Facilitate monthly PMO review sessions with leadership
• Manage multi-year planning cycles (budget planning, annual governance calendars)
• Track dependencies and escalations across workstreams

Stakeholder Support & Cross-Functional Coordination (10%)

• Coordinate with Legal, Finance, Data, and Category Management teams
• Provide PMO methodology support to other functions (Legal forms, template management)
• Facilitate partner announcement processes and communications
• Provide onboarding and access for new team members
• Lead strategic improvement projects and continuous improvement initiatives
• Drive digital enablement through SOP development, training materials, and process automation
• Maintain working relationships across global time zones and diverse stakeholder groups
• Contribute to the evolution of Alliance Program methodologies and best practices

What We’re Looking For

• Strong program or PMO management capability, with proven ability to coordinate multi-regional, multi-stakeholder initiatives
• Solid understanding of governance frameworks, standard operating procedures and process design
• Audit, testing and compliance mindset, with attention to detail and the ability to turn findings into practical remediation plans
• Experience with, or strong aptitude for, risk, escalation and dependency management
• Excellent reporting and data storytelling skills, able to create clear dashboards and executive-level updates
• Familiarity with sourcing, procurement, supplier relationship management or category management concepts (a strong advantage)
• Confident communicator and influencer who builds trusted relationships with senior leaders and cross-functional teams across cultures and time zones
• Highly organised, proactive and self-driven, able to manage competing priorities and deadlines in a fast-paced environment
• Continuous improvement mindset with an appetite for digital enablement, training and process automation
• Fluent business English; additional European languages are a plus

What You Can Expect From Us

At JLL, you’ll join a high-performing global team and an employer recognised for its people. We offer:

Competitive base salary

Private Medical Insurance

Flexible work arrangements, including a hybrid work option

Enhanced pension scheme

Electric Car Scheme

Great opportunities for long-term career progression

The chance to join an employer ranked #13 in the UK Best Employers index by the Financial Times

Location

On-site –London, GBR

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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