Migrations Implementation Consultant

The Joblogic Story

Established in 1998, Joblogic is the UK’s #1 Field Service Management (FSM) software platform. We are a global business with offices in the UK, Pakistan, and Vietnam. Since our management buy-out in 2013, we have grown from ~£500K ARR to ~£35M+ ARR and expanded our team from 11 to 500+ people.

Recently, we secured a strategic growth investment from Vista Equity Partners — a global technology investor specialising in enterprise software. This investment includes over £100 million in new primary capital and will fuel our next phase of growth by accelerating our AI-first roadmap, expanding our platform into CAFM (Computer-Aided Facilities Management) capabilities, and supporting our expansion across Europe and beyond.

With Vista’s backing, we’re transforming from a successful UK business into a global scaling SaaS rocket ship, and we’d love for you to join us on our journey to £100M ARR across international markets.

Joblogic provides software to service contractors who install and maintain the built environment. Our platform helps businesses streamline operations, improve profitability, ensure compliance, and achieve rapid growth. With over 100,000 users across industries including HVAC, plumbing, electrical maintenance, facilities management, and building fabric maintenance, we are entering a new era of intelligent automation, predictive maintenance, and data-driven decision-making for service firms.

Role Purpose

The Migrations Implementation Consultant owns the delivery of new customer migration projects end to end, from contract signature through to go-live.This role ensures every customer migrating to Joblogic from another Joblogic Group product is guided by one person who understands their business, owns their plan, and is accountable for getting them live quickly, smoothly and successfully.

The role requires in-depth knowledge of other Joblogic Group products, so that customer data, workflows and configuration can be understood, mapped and migrated onto Joblogic accurately and with minimal disruption.The Migrations Implementation Consultant works closely with the assigned Customer Success Manager from day one, ensuring a seamless transition into adoption and setting the account up for long-term retention and growth.

Discovery & Planning

• Lead structured discovery with new customers to build a genuine understanding of their business: what they do, why they bought Joblogic, their goals, workflows, challenges and key priorities.
• Understand the customer's existing Joblogic Group product in detail, including how their data, processes and configuration are set up, to inform an accurate migration approach.
• Identify the deliverables that are critical to a successful go-live for each customer.
• Build a clear, tailored project plan that reflects requirements, milestones and a realistic path to go-live, and keep it updated as the project progresses.

Delivery & Project Management

• Own delivery of requirements and milestones in line with the agreed project plan.
• Provide the right solutions for each customer's needs, backed by best-practice advice and guidance.
• Ensure customer data is mapped and migrated from the source Joblogic Group product accurately.
• Work with the customer to specify and deliver technical requirements such as forms, reports and dashboards, with this element of the role expanding over time as the Implementation model matures.
• Deliver training sessions and support the customer through change management as they move from their previous system to Joblogic.
• Maintain single ownership of the project throughout, removing unnecessary handoffs between teams.

Collaboration & Risk Management

• Work closely with the Customer Success Manager assigned to each account from day one, so the customer achieves the earliest possible time to value and a smooth transition beyond go-live.
• Collaborate with Sales/Solution Engineering, Consultancy, Technical Support and Product to make sure the right solutions are in place at the right time.
• Identify and act on project or revenue risk early, escalating promptly to the Head of Migrations Implementation, Customer Success Manager and relevant stakeholders.
• Contribute insight from the frontline of customer delivery back into the wider Implementation function.

Customer Experience

• Provide excellent customer service throughout the migration and implementation journey.
• Ensure the migration experience is seamless, simple and effective for the customer.
• Take full ownership and accountability for hitting agreed go-live dates.

Success Will Look Like

Performance in this role is assessed against outcomes including

• Early time to value for customers, with go-live achieved in line with agreed plans.
• High levels of customer satisfaction across discovery and go-live.
• Clear ownership and accountability demonstrated throughout each project.
• Accurate data migration and a smooth handover into adoption with Customer Success.
• Successful Year 1 renewal of accounts owned through implementation.
• Early identification and escalation of project or revenue risk.

Requirements & Experience

• Experience in a customer-facing implementation, onboarding, project management or consulting role, ideally within B2B SaaS.
• In-depth knowledge of other Joblogic Group products, with the ability to understand and translate their data structures, workflows and configuration into an accurate Joblogic setup.
• Strong project management and organisational skills, with the ability to manage several concurrent projects at varying stages.
• Excellent stakeholder management and communication skills, comfortable working directly with customers of varying size and complexity.
• Confidence delivering training and supporting customers through change management.
• Good data literacy, including experience with data mapping and migration processes.
• A proactive, ownership-driven approach, with the ability to spot and act on risk early.
• Familiarity with field service management or similar business software is beneficial.